外贸英语抱怨邮件怎么写？如何写好英文抱怨信？
国际贸易中，双方在货物交易时经常会出现于预期不符的情况。这时候，收货方就会与出货方沟通，在沟通中负面情绪的处理是最难以把握的。我们沟通的目的是为了妥善地解决问题而不是吵架，因此如何在沟通中清楚地阐述货物存在的问题，同时避免使用过激的语言表达自己的不满，是每一位职场人都要学会的沟通技巧。
那么外贸英语抱怨邮件怎么写？如何写好英文抱怨信呢？安格英语老师找了一则文本范例，从描述事件、指出缺陷、服务流程及解决提案四个方面清楚地描述了货物的问题，语句中采用了客观的描述方式，是一封比较专业规整的抱怨信：
Dear Mr. Stuart:
Our Purchase Order No.233
On 15 November we sent you our Purchase Order No.233 for one fax machine Model 789, which you delivered to us on 20 November. I’m afraid I have to complain about the performance of the machine and the attitude of your staff when I reported a defect in the machine.
Defects in the machine
On 24 November the machine failed to print in-coming messages clearly and two days later it did not print them at all. On 29 November it became clearer, but it was not transmitting our faxed. On the next day the machine broke down completely.
Service problems
I telephoned your Service Department on 24th November to report the first defect and was told your service engineers were very busy, but one would visit us as soon as possible. When I telephoned again on 26th
November, the staff member whom I spoke to claimed to know nothing about my previous call and said a service engineer would be sent as soon as possible. Yesterday, when I telephoned your office to report the
further defect, I was told a service engineer would visit us immediately. We waited, but no one came. Therefore, I telephoned again today to report our problems, but I was told that your company accepted no
responsibility for the goods after they had been delivered to a client and therefore there was nothing you could do about the problem. When I asked whom I was speaking to, he just hanged up.
I now wish to emphasize the tremendous trouble we have been put into by the defects of the machine and your company’s failure to do
anything about them. Still more annoying is the attitude of your staff. We now require a full explanation from you and require you to send a service engineer to repair our machine immediately.
Yours sincerely,
上面这封抱怨信中讲述的是关于公司购买的传真机的故障以及对该公司服务态度的抱怨。大体上客观地描述了使其困扰的事情，并且提出了解决方案。更多外贸实用英语写作模板及必备口语资料可访问安格英语学习网站：
http://bbs.engua.com/forum/forum-39-1.html。
关于安格：安格英语（www.engua.com）是中国领先的企业英语沟通技能培训机构，公司致力于以高质量的学习内容和多样化的培训形式为企业客户提供专业的英语学习解决方案。安格英语现已为多家世界500强企业，包括三星电子、罗氏制药、捷豹路虎、迅达电梯等，提供了优质的培训服务。其中广受企业客户好评的课程包括：商务英语情景写作课程、商务英语社交强化课程、商务英语演讲课程等，联系我们400-006-7600。
外贸英语抱怨邮件怎么写？如何写好英文抱怨信？
国际贸易中，双方在货物交易时经常会出现于预期不符的情况。这时候，收货方就会与出货方沟通，在沟通中负面情绪的处理是最难以把握的。我们沟通的目的是为了妥善地解决问题而不是吵架，因此如何在沟通中清楚地阐述货物存在的问题，同时避免使用过激的语言表达自己的不满，是每一位职场人都要学会的沟通技巧。
那么外贸英语抱怨邮件怎么写？如何写好英文抱怨信呢？安格英语老师找了一则文本范例，从描述事件、指出缺陷、服务流程及解决提案四个方面清楚地描述了货物的问题，语句中采用了客观的描述方式，是一封比较专业规整的抱怨信：
Dear Mr. Stuart:
Our Purchase Order No.233
On 15 November we sent you our Purchase Order No.233 for one fax machine Model 789, which you delivered to us on 20 November. I’m afraid I have to complain about the performance of the machine and the attitude of your staff when I reported a defect in the machine.
Defects in the machine
On 24 November the machine failed to print in-coming messages clearly and two days later it did not print them at all. On 29 November it became clearer, but it was not transmitting our faxed. On the next day the machine broke down completely.
Service problems
I telephoned your Service Department on 24th November to report the first defect and was told your service engineers were very busy, but one would visit us as soon as possible. When I telephoned again on 26th
November, the staff member whom I spoke to claimed to know nothing about my previous call and said a service engineer would be sent as soon as possible. Yesterday, when I telephoned your office to report the
further defect, I was told a service engineer would visit us immediately. We waited, but no one came. Therefore, I telephoned again today to report our problems, but I was told that your company accepted no
responsibility for the goods after they had been delivered to a client and therefore there was nothing you could do about the problem. When I asked whom I was speaking to, he just hanged up.
I now wish to emphasize the tremendous trouble we have been put into by the defects of the machine and your company’s failure to do
anything about them. Still more annoying is the attitude of your staff. We now require a full explanation from you and require you to send a service engineer to repair our machine immediately.
Yours sincerely,
上面这封抱怨信中讲述的是关于公司购买的传真机的故障以及对该公司服务态度的抱怨。大体上客观地描述了使其困扰的事情，并且提出了解决方案。更多外贸实用英语写作模板及必备口语资料可访问安格英语学习网站：
http://bbs.engua.com/forum/forum-39-1.html。
关于安格：安格英语（www.engua.com）是中国领先的企业英语沟通技能培训机构，公司致力于以高质量的学习内容和多样化的培训形式为企业客户提供专业的英语学习解决方案。安格英语现已为多家世界500强企业，包括三星电子、罗氏制药、捷豹路虎、迅达电梯等，提供了优质的培训服务。其中广受企业客户好评的课程包括：商务英语情景写作课程、商务英语社交强化课程、商务英语演讲课程等，联系我们400-006-7600。