常用句子
1 Welcome to our hotel
2 Good morning/afternoon/evening
3 Goodbye, we hope to welcome you again。
4 We look forward to service you again at an indefinite time in the future. 5 Do you have any special local dishes?
6 Could I take your order?
7 This way please
8 Thank you very much
9 You are welcome
10 I hope you have a nice day
11 In cash or credit card?
12 I’m very glad to service to you
13 Just a moment please
14 Sir/Miss/Madam, coming over here please
15 Here is your bill
16 Please sign your name here
17 Please keep it
18 Congratulations!
19 Do you need the invoice?
20 Merry Christmas
21 Have a nice holiday
22 Wish you every success
23 Have a nice trip/trip home
24 I need a long distance call service.
25 What can I do for you?
26 May I lead the way?
27 I’ll have to get the manager
28 I’m sorry to have kept you waiting
29 It will be on your account
30 Your bill totals 100 Yuan RMB
31 I’ll calculate it for you
32 It comes to 21.5 US dollars at today’s exchange rate
33 Do you accept credit card
34 I’m afraid I haven’t brought enough cash with me
35 We will take the check now
36 Can I have the bill?
37 Are you staying at our hotel?
38 I hope you have enjoyed your dinner
39 I’m very sorry about this
40 What would you like to drink?
41 How many are in your party?
42 Anything else?
43 That will do it/ No, that’s all
44 Excuse me, but I don’t think that will be enough
45 That will cover the amount
46 Here’s your change and receipt
47 Our check-in time is after 14:00,and check-out time is before 12:00
at noon, if you use the room until 18:00 I’m afraid that for late check-out we charge an extra 50% of the room rate
48 How would you like to make payment?
49 Could you fill out this form please?
50 Please show your passport
51 Go ahead. Turn left/right
52 I’m sorry, breakfast is over
53 Where is the toilet?
54 Nice to meet you
55 More or less
56 May I know your name and room number?
57 Could you change another 100-yuan note?
58 Would you mind coming over here?
59 It’s a fine day today
60 How much does that cost?
61 What’s the time now?
62 It’s a quarter past seven
63 I’d better go back to work
64 Let me repeat that
65 Pardon me sir, could you repeat that more slowly?
66 Is this your first time here?
67 See you later
68 What day is it today?
69 Today is Friday
70 What’s the date today?
71 Today is September fifth in 2008
72 It is very nice talking with you
73 Its very kind of you
74 Take you time
75 Just cancel it
76 How’s everything?
77 We have to leave soon
78 I’m sorry I can’t understand you
79 What else can I help you with?
80 Is there anything I can do for you?
81 The minimum charge is 980 Yuan per middle room
82 Really? I didn’t know that
83 I’m sorry; we’re fully booked on that date
84 That’s all right. Never mind
85 It’s forgery
86 I’d like to reserve a room
87 We have single room, double room, honeymoon room, suite room, deluxe
suite room and presidential style room.
88 Would you like to leave a message?
89 May I take a message?
90 Have you made a reservation?
91 Have many people do you have?
92 I need some small change
93 This table must have been reserved.
94 We have already received many bookings and though I can’t guarantee
anything, please be assured that we ’ll try our best, I hope you can understand.
95 Excuse me sir , you need to leave 1000 Yuan local money as deposit that
you living here.
96 I hope you’ll enjoy your stay with us
97 Thanks for your help/information/advance/advice
98 I apologize for this
99 Please be careful
100 Please don’t leave anything behind
101 Single room cost 880 Yuan RMB per night, mow we’ll give you a 40%
discount because our hotel is on trial opening, so the preferential price is 528 Yuan RMB per night.
模拟对话
1 办理入住（做预授权）
R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for you?
G: I reserved a room a few days ago
R: What name did you leave when you made a reservation?
G: Fulanka
R: Just a moment please, I’ll check the arrival list
G: Ok
R: Please show your passport to register.
G: Here you are
C: How would you like to make payment, in cash or credit card? G: Credit card.
C: Would you like sign the list to expend in our hotel? If so I suggest you to ask more authorization amount for settle all in once when you check out.
G: All right/No, It is not necessary. / No, I needn’t
C: Just a moment, I will ask 1000 Yuan authorization from your credit card. G: No problem
C: Sir/Miss/Madam, sign your name here please, this is your credit card and card holder copy, please keep it.
G: Thank you.
C: It’s my pleasure.
R: This is your passport and room card, here you are. These are breakfast
coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.
G: Thanks!
C/R: You’re welcome, and we hope you will enjoy your stay with us. 2 办理入住(押金现金)
R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for
you?
G: I reserved a room a few days ago
R: What name did you leave when you made a reservation?
G: Fulanka
R: Just a moment please, I’ll check the arrival list
G: Ok
R: Please show your passport to register.
G: Here you are
C: How would you like to make payment, in cash or credit card? G: In cash.
C: Would you like sign the list to expend in our hotel? If so I suggest you to leave 2000 Yuan RMB for settle all in once when you check out. G: All right/No, It is not necessary. / No, I needn’t
C: Just a moment, this is your deposit receipt, please keep it G: Thank you.
C: It’s my pleasure.
R: This is your passport and room card, here you are. These are breakfast
coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.
G: Thanks!
C/R: You’re welcome, and we hope you will enjoy your stay with us.
3模拟刷卡结账
C: Good morning Sir/Miss/Madam. May I help you?
G: Check out please. These are the room cards, here you are.
C: That ’s ok, just a moment please; the room server is checking the room
now. You can go there and have a rest.
G: O.K. I will be waiting here.
C: Sir/Miss/Madam, your bill is ok, please have a look.
G: All right, no problem.
C: Show your credit card please. I will finish the transfer and settlement
of accounts.
G: Here you are.
C: Thank you; sign your name here please. Do you need the invoice? G: Yes. /No.
C: This is your credit card and bill (invoice), please keep it. That is
all.
G: Thank you very much. Bye!
C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!
4 模拟现金结账
C: Good morning Sir/Miss/Madam. May I help you ?
G: Check out please. These are the room cards, here you are.
C: That ’s ok, just a moment please; the room server is checking the room
now. You can go there and have a rest.
G: O.K.I will be waiting here.
C: Sir/Miss/Madam, your bill is ok, please have a look.
G: All right, no problem.
C: Show your deposit receipt please.
G: Here you are.
C: Thank you. Do you need the invoice?
G: Yes. /No.
C: This is your bill (and invoice), please keep it. That is all.
G: Thank you very much. Bye!
C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!
常用句子
1 Welcome to our hotel
2 Good morning/afternoon/evening
3 Goodbye, we hope to welcome you again。
4 We look forward to service you again at an indefinite time in the future. 5 Do you have any special local dishes?
6 Could I take your order?
7 This way please
8 Thank you very much
9 You are welcome
10 I hope you have a nice day
11 In cash or credit card?
12 I’m very glad to service to you
13 Just a moment please
14 Sir/Miss/Madam, coming over here please
15 Here is your bill
16 Please sign your name here
17 Please keep it
18 Congratulations!
19 Do you need the invoice?
20 Merry Christmas
21 Have a nice holiday
22 Wish you every success
23 Have a nice trip/trip home
24 I need a long distance call service.
25 What can I do for you?
26 May I lead the way?
27 I’ll have to get the manager
28 I’m sorry to have kept you waiting
29 It will be on your account
30 Your bill totals 100 Yuan RMB
31 I’ll calculate it for you
32 It comes to 21.5 US dollars at today’s exchange rate
33 Do you accept credit card
34 I’m afraid I haven’t brought enough cash with me
35 We will take the check now
36 Can I have the bill?
37 Are you staying at our hotel?
38 I hope you have enjoyed your dinner
39 I’m very sorry about this
40 What would you like to drink?
41 How many are in your party?
42 Anything else?
43 That will do it/ No, that’s all
44 Excuse me, but I don’t think that will be enough
45 That will cover the amount
46 Here’s your change and receipt
47 Our check-in time is after 14:00,and check-out time is before 12:00
at noon, if you use the room until 18:00 I’m afraid that for late check-out we charge an extra 50% of the room rate
48 How would you like to make payment?
49 Could you fill out this form please?
50 Please show your passport
51 Go ahead. Turn left/right
52 I’m sorry, breakfast is over
53 Where is the toilet?
54 Nice to meet you
55 More or less
56 May I know your name and room number?
57 Could you change another 100-yuan note?
58 Would you mind coming over here?
59 It’s a fine day today
60 How much does that cost?
61 What’s the time now?
62 It’s a quarter past seven
63 I’d better go back to work
64 Let me repeat that
65 Pardon me sir, could you repeat that more slowly?
66 Is this your first time here?
67 See you later
68 What day is it today?
69 Today is Friday
70 What’s the date today?
71 Today is September fifth in 2008
72 It is very nice talking with you
73 Its very kind of you
74 Take you time
75 Just cancel it
76 How’s everything?
77 We have to leave soon
78 I’m sorry I can’t understand you
79 What else can I help you with?
80 Is there anything I can do for you?
81 The minimum charge is 980 Yuan per middle room
82 Really? I didn’t know that
83 I’m sorry; we’re fully booked on that date
84 That’s all right. Never mind
85 It’s forgery
86 I’d like to reserve a room
87 We have single room, double room, honeymoon room, suite room, deluxe
suite room and presidential style room.
88 Would you like to leave a message?
89 May I take a message?
90 Have you made a reservation?
91 Have many people do you have?
92 I need some small change
93 This table must have been reserved.
94 We have already received many bookings and though I can’t guarantee
anything, please be assured that we ’ll try our best, I hope you can understand.
95 Excuse me sir , you need to leave 1000 Yuan local money as deposit that
you living here.
96 I hope you’ll enjoy your stay with us
97 Thanks for your help/information/advance/advice
98 I apologize for this
99 Please be careful
100 Please don’t leave anything behind
101 Single room cost 880 Yuan RMB per night, mow we’ll give you a 40%
discount because our hotel is on trial opening, so the preferential price is 528 Yuan RMB per night.
模拟对话
1 办理入住（做预授权）
R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for you?
G: I reserved a room a few days ago
R: What name did you leave when you made a reservation?
G: Fulanka
R: Just a moment please, I’ll check the arrival list
G: Ok
R: Please show your passport to register.
G: Here you are
C: How would you like to make payment, in cash or credit card? G: Credit card.
C: Would you like sign the list to expend in our hotel? If so I suggest you to ask more authorization amount for settle all in once when you check out.
G: All right/No, It is not necessary. / No, I needn’t
C: Just a moment, I will ask 1000 Yuan authorization from your credit card. G: No problem
C: Sir/Miss/Madam, sign your name here please, this is your credit card and card holder copy, please keep it.
G: Thank you.
C: It’s my pleasure.
R: This is your passport and room card, here you are. These are breakfast
coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.
G: Thanks!
C/R: You’re welcome, and we hope you will enjoy your stay with us. 2 办理入住(押金现金)
R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for
you?
G: I reserved a room a few days ago
R: What name did you leave when you made a reservation?
G: Fulanka
R: Just a moment please, I’ll check the arrival list
G: Ok
R: Please show your passport to register.
G: Here you are
C: How would you like to make payment, in cash or credit card? G: In cash.
C: Would you like sign the list to expend in our hotel? If so I suggest you to leave 2000 Yuan RMB for settle all in once when you check out. G: All right/No, It is not necessary. / No, I needn’t
C: Just a moment, this is your deposit receipt, please keep it G: Thank you.
C: It’s my pleasure.
R: This is your passport and room card, here you are. These are breakfast
coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.
G: Thanks!
C/R: You’re welcome, and we hope you will enjoy your stay with us.
3模拟刷卡结账
C: Good morning Sir/Miss/Madam. May I help you?
G: Check out please. These are the room cards, here you are.
C: That ’s ok, just a moment please; the room server is checking the room
now. You can go there and have a rest.
G: O.K. I will be waiting here.
C: Sir/Miss/Madam, your bill is ok, please have a look.
G: All right, no problem.
C: Show your credit card please. I will finish the transfer and settlement
of accounts.
G: Here you are.
C: Thank you; sign your name here please. Do you need the invoice? G: Yes. /No.
C: This is your credit card and bill (invoice), please keep it. That is
all.
G: Thank you very much. Bye!
C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!
4 模拟现金结账
C: Good morning Sir/Miss/Madam. May I help you ?
G: Check out please. These are the room cards, here you are.
C: That ’s ok, just a moment please; the room server is checking the room
now. You can go there and have a rest.
G: O.K.I will be waiting here.
C: Sir/Miss/Madam, your bill is ok, please have a look.
G: All right, no problem.
C: Show your deposit receipt please.
G: Here you are.
C: Thank you. Do you need the invoice?
G: Yes. /No.
C: This is your bill (and invoice), please keep it. That is all.
G: Thank you very much. Bye!
C/R: Bye, We look forward to service you again at an indefinite time in the future. And have a nice trip!