酒店常用英语词汇
Restaurant 餐厅 饭馆 餐馆 B&B=bed and breakfast 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房
Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾
Receptionist 前台接待
Reception/Front desk 前台 Coach 旅游大巴
Reservation 预订（不是预定） Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务
Ground 花园 Tip 小费
Service charge 服务费
Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌
check-out 退房 check-in 登记入住 lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部
Procurement Manager; Purchasing Manager
采购部经理
Food & Beverage Manager; Catering Manager餐饮部经理
Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游
Sauce Cook调味汁厨师
Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班
Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计
Chief Accountant; Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理
Executive Housekeeper; Head Housekeeper客房部主管
Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员
Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理
Assistant Front Office Manager前厅副理 Cleaner清洁工
Food Checker食品检验员 Vegetable Cook蔬菜厨师
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理 Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理
Front Clerk; Reception Clerk总台接待员 room reservation客房预定
cancel/cancellation
更改 change
预定 book/reserve 自动门 automatic door 登记入住 check in 结帐 check out 一件行李 a piece of baggage/luggage
背包 shoulder bag 客 满 房间种类 双 人 房 标 准 房 双 床 房 高 级 房 豪 华 房 商 务 房 套 房 普通套房 高级套房 总统套房 朝南的房间 south
公寓套房 连 通 房 相 邻 房 没有按预定抵店 确 认 信 confirmation
服 务 费 额外费用 班 车 全 价 折 扣 价 标 准 价 优 惠 价 免 费 rate
特大号床 大 号 床 推 迟 空 房 room
取消 fully booked types of rooms double room standard room twin room superior room deluxe room executive room suite
junior room senior suite
Presidential suite a room facing studio room
connecting room adjoining room no show letter of service charge extra charge shuttle bus full price
discounted price rack rate special price complimentary king-size bed queen-size bed postpone Vacancy/vacant
纸箱 cardboard box 手提箱 briefcase 汽车行李箱 luggage trunk 送行李 send up 填写 fill out 名牌 name tag 夜床服务 turn – down service
打扫房间 make up 稍稍整理 tidy up 洗衣项目 laundry items 加快服务 express service 核对 check
包间 private room 菜单 menu 套餐 set menu 定满了 fully booked 租 rent 计划表 schedule 推举 recommend 酒店内设施 adapter 连接器 brief ease 公文包 out of order 坏了 coupon奖券
Food Mall 食品街
Ancient Culture Street古文化街 fire sprinkler 灭火喷淋
coat hanger 大衣架 pillow 枕头 heating control 加热控制 ice tongs 冰夹 chair 椅子 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag游泳袋
power socket 电源插座 note pad 记事簿 shoe basket鞋篮 ice bucket 冰桶 security latch安全门
dry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关
air conditioner vent 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关
desk chair （与书桌配套的）椅子 laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子 refuse bag 废物袋 mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子 detergent 清洁剂
vacuum cleaner 吸尘器 mop 拖把
shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp 床头灯
smoke detector 烟感器
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘 ceiling屋顶
Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋 bookshelf 书架
ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关
Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley 活动茶 night table 床头柜
first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头
wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯 drawer 抽屉
second floor (英)三楼，(美)二楼 spring 弹簧
cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室 voltage 电压
floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 酒店前台用语： market price 市价 cashiers desk 兑换处
coin 硬币
accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费
reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期
cancel (动)取消
travelers cheque 旅行支票 pay (动)付款
fill (动)填写
administration 管理、经营 note纸币
registration desk 入宿登记处 lobby 前厅
luggage rack 行李架 visit card 名片
identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单
change money 换钱 procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换
keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店的种类：
Designed hotel 设计酒店
boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆 family hotel 家庭旅馆 B&B: 经济型酒店 resort hotel 度假区酒店 酒店部门：
电脑部E.D.P.
市场营销部sales & Marketing Division 销售部Sales Department
公关部Public Relation Department 预订部Reservation Department 客务部Room Division
前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department
工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 其他：
Oriental Plaza: 东方新天地 Forbidden city:故宫
High-speed wireless internet: 高速无线上网 Owner response: 业主回复
Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮
Mansion/ service-apartment:酒店式公寓 English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 Toiletries: 洗漱用品 Morning call 唤醒服务 room rate 房价 standard rate 标准价 en-suite 套房
family suite 家庭套房
twin room you 带两张单人床的房间 double room 带一张双人床的房间 advance deposit 定金 reservation 订房间 registration 登记
rate sheets 房价表 tariff 价目表
cancellation 取消预定 imperial suite 皇室套房 presidential suite 总统套房 suite deluxe 高级套房 junior suite 简单套房 mini suite 小型套房
honeymoon suite 蜜月套房 penthouse suite 楼顶套房 unmade room 未清扫房 on change 待清扫房 valuables 贵重品 porter 行李员
luggage/baggage 行李
registered/checked luggage 托运行李 light luggage 轻便行李 baggage elevator 行李电梯 baggage receipt 行李收据 trolley 手推车
storage room 行李仓 briefcase 公文包 suit bag 衣服袋
travelling bag 旅行袋 shoulder bag 背包 trunk 大衣箱 suitcase 小提箱
name tag 标有姓名的标签 regular flight 正常航班
non-scheduled flight 非正常航班 international flight 国际航班 domestic flight 国内航班 flight number 航班号 airport 机场
airline operation 航空业务 alternate airfield 备用机场 landing field 停机坪
international terminal 国际航班候机楼domestic terminal 国内航班候机楼 control tower 控制台 jetway 登机道
air-bridge 旅客桥
visitors terrace 迎送平台 concourse 中央大厅
loading bridge 候机室至飞机的连接通路 airline coach service 汽车服务 shuttle bus 机场内来往班车
1、人力资源部[/B]（Human Resources Department）
总经理 General Manager
常务副总经理 Deputy General Manager
人力资源开发总监Director of Human Resources
人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 筹建处Pre-opening office 人事主任Personnel Officer 培训主任Training Officer
办公室文员Order Taker
人力资源及培训部Human Resource &Training Dept.
总行政办公室 Executive Office 行政部Rear-Service Department
董事总经理Managing Director 经济师Economist
驻店经理Resident Manager
总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office
副总经理Vice General Manager
总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary
行政助理Administrative Assistant 机要秘书Secretary 接待文员Clerk
人力资源开发部Human Resources Division 人事部Personnel Department 培训部Training Department 督导部Quality Inspection Department 董事长Director
总经办Executive Office
总经办主任Director of Executive Office 行政干事Executive Affairs
人事培训部总监Human Resources Director 人事助理兼后勤总务Personnel Officer 人
事文员Clerk
培训部主任 (人事干事)Training Officer
翻译兼英语教师English Translator& Teacher 员工餐厅主管Staff Canteen Supervisor 员工餐厅领班Staff Canteen Captain 厨师Cook 厨师助理Cook Assistant 员工宿舍领班Staff Dormitory Captain 宿舍管理员Staff Dormitory Keeper
更衣室管理员 Staff Lockers Rooms Keeper 车队长Chief Driver 司机Driver 医生Doctor 护士 Nurse
2、餐饮部(Food & Beverage Dept.)
餐饮总监F&B Director 餐饮部经理F&B Manager
西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary
领班Captain
迎宾员Hostess 服务员Waiter waitress 传菜Bus Boy Bus Girl Pantry man 行政总厨Executive chef
中厨师长Sous Chef(Chinese Kitchen)
西厨师长Sous Chef(Western Kitchen) 西饼主管Chief Baker 中餐厅Chinese Restaurant 西餐厅Western Restaurant 楼面经理Service Manager 酒水部经理Beverage Manager 营业部经理Sales Manager
高级主管Senior Supervisor
调酒师Bartender 酒吧服务员Barman 咖啡厅主管Coffee Shop Supervisor 高级服务员Senior Waiter &Waitress 咨客Hostess 实习Trainee
助理行政总厨Asst Executive chef 中厨总厨Master Chef Chinese Food
管事部Steward Department 总管事Chef Steward
主管Steward Supervisor 洗碗工Dishwasher
管事清洁工Cleaner[B][B] 房务部（Room Division ） 房务部Room Division
客房总监Director of Housekeeping 前厅部Front Office Department 前厅部经理Front Office Manager 前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 管家部Housekeeping Department 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl
礼宾司Door Man
礼宾主管Chief Concierge
客房部主管 Housekeeping Supervisor
接待主管Chief Concierge
接待员Receptionist
宾客关系主任Guest Relation Officer 车队主管Chief Driver
出租车订车员Taxi Service Clerk
行政管家Executive Housekeeper
行政副管家Assistant Executive Housekeeper 客房高级主任Senior Supervisor 商场部Shopping Arcade 楼层主管Floor Supervisor 楼层领班Floor Captain
客房服务员Room Attendant 洗衣房经理Laundry Manager 商场部经理 Shop Manage 商场营业员Shop Assistant
房务总监Rooms Division Director 接待处经理 Reception Manager 总机主管Operators Supervisor 接待处主管Chief Receptionist
西厨主厨Sous Chef(Western Kitchen) 预定部领班Reservation Captain 西饼主厨Chief Baker 接待处领班 Receptionist Captain 点心工 Pastry Cook 烧味厨师Grill Chef 厨工Cook Assistant
总机领班Operators Captain 礼宾部领班Concierge Captain 接待员Receptionist
预定员Reservationist
管家部经理Executive Housekeeper 管家总管Asst. Executive Housekeeper 楼层高级主管 Senior Floor Superviso r 公卫主管PA Supervisor 洗衣房主管Laundry Supervisor 布草主管Uniforms Supervisor 服务中心领班Service Center Captain 公卫领班PA Captain 水洗领班Laundry Captain 洗衣房领班Dry Clean Captain
干布草领班Uniforms Captain 服务中心文员Service Center Clerk清洁工P.A. 客房服务员Room Attendant 缝纫工Seamstress
熨烫工Presser 洗涤工Washer[B][B]4、财务部（Accounting Department）
财务总监Financial Controller 财务部经理Chief Accountant
计财部Finance and Accounting Division 成本部经理Cost Controller
采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 采购部Purchasing Department 电脑部Electronic Data Dept.( E.D.P )
总出纳Chief Cashier
成本部Cost-control Department 收银主管Cashier Officer 查核部经理Auditing Manager 信贷主管Loan Officer
会计部经理Accounting Manager 应付主管Payable Officer 应收主管Receivable Officer 会计主管Accounting Officer 成本主管Cost Control Officer 仓库主管Storeroom Officer 收货主管 Receiver Officer 查核主管Auditing Officer
查核员Auditor 收货员Receiver收银员Cashier
信贷员Creditor仓管员Store man
采购员Purchaser 应付员Payable Clerk 会计Accouter
出纳员Teller 工资员Payroll Control 成本员Cost Control
5、市场营销部
市场营销部Sales & Marketing Division 销售部Sales Department
公关部Public Relation Department 预订部Reservation Department 营销部 Sales & Marketing Dept
市场营销总监Director of Sales and Marketing
销售部经理Director of Sales
公关经理 Public Relations Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager
宴会销售主任Banquet Sales Officer 销售主任Sales Officer
高级销售代表 Senior Sales Executive 销售代表 Sales Executive
公关代表 P.R. Representative 客户经理Account Manager
公关部主任Public Relation Supervisor 策划经理Planning Manager
高级客户经理Senior Account Manager 资深美工Senior Artist
美工Artist 销售部联络主任Sales Coordinator
销售中心主任Sales Center Supervisor 销售部副经理Asst. Sales Manager
资深销售中心预订员Sales Center Senior Reservation Clerk
文员Clerk[B][B] 工程部Engineering Department(Engineer Dept.) 工程总监Chief Engineer
工程部经理Engineering Manager 值班工程师Duty Engineer 总工程师 General Engineer 高级工程师Senior Engineer
Processing
电脑工程师Computer Engineer 电脑部经理EDP Manager
电脑操作员Computer Operator 主管工程师Supervisor Engineer 强电维修高级技工Senior Electrician 锅炉高级技工Senior Boiler man
强电维修技工Electrician 机修技工Machination
木工油漆高级技工Carpenter &painter 电梯高级技工Lift Senior Technical 空调高级技工Air-conditioning Technical 强电值班技工Duty Electrician 电梯技工Lift Man
弱电值班维修技工Duty Electrician[B]
安全部（Security Dept）
保安部Security Department （Security Dept） 保安部经理Security Manager
保安部副经理Asst. Security Manager 保安部主任Security Manager 保安员Security Guard
消防主任Fire Center Officer
领班Security Captain 消防员Fireman
8、康乐部
康乐部Recreation and Entertainment Department
娱乐部Recreation Department 娱乐总监Recreation Director
舞台总监Stage Performance Director 艺术总监Arts Director
DJ部高级工程师DJ Senior Engineer 拓展部经理Marketing Manager 主管Security Supervisor
高级主管Security Senior Supervisor
舞台主任Stage Performance Supervisor DJ 部长DJ Captain
康乐主管Recreation Center Supervisor DJ 部主管DJ Supervisor 康乐领班(楼面部长)Captain 舞厅服务Waiter/Waitress
健身房服务员Gymnasium Attendant 桌球服务员Billiard Attendant
主持Preside 演员Actor& Actress
服务员Waiter & Waitress
常见缩写
GM---GENERAL MANAGER 总经理
DGM---DUTY GENERAL MANAGER 副总 DOR---DIRECTOR OF ROOMS 客务部总监
AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人） FIN---FINANCE 财务部
DOF---DIRECTOR OF FINANCE 财务总监 DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部 FOM---FRONT OFFICE MANAGER 前厅部经理
FD---FRONT DESK 前台
CONC---CONCIERGE 礼宾部
BC---BUSINESS CENTER 商务中心 F&B---FOOD&BEVERAGE 餐饮部 ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部
HR---HUMAN RESOURCES 人力资源部
酒店常用英语词汇
Restaurant 餐厅 饭馆 餐馆 B&B=bed and breakfast 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房
Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾
Receptionist 前台接待
Reception/Front desk 前台 Coach 旅游大巴
Reservation 预订（不是预定） Doorman 门房 门童
Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务
Ground 花园 Tip 小费
Service charge 服务费
Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车
Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌
check-out 退房 check-in 登记入住 lobby 大堂
Owner response: 业主回复
Porter门房
Hotel Concierge酒店礼宾部
Procurement Manager; Purchasing Manager
采购部经理
Food & Beverage Manager; Catering Manager餐饮部经理
Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游
Sauce Cook调味汁厨师
Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班
Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计
Chief Accountant; Financial Controller酒店主管会计;财务总监
Housekeeping Manager客房部经理
Executive Housekeeper; Head Housekeeper客房部主管
Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员
Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理
Assistant Front Office Manager前厅副理 Cleaner清洁工
Food Checker食品检验员 Vegetable Cook蔬菜厨师
Materials Manager物料经理
Western-Style Restaurant Manager西餐部经理
Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理
Banquet Manager宴会部经理
Night Manager夜班经理 Hotel Greeter迎宾员
Reservation Manager预订部经理
Chinese-Style Restaurant Manager中餐部经理
Resident Manager驻店经理
Front Clerk; Reception Clerk总台接待员 room reservation客房预定
cancel/cancellation
更改 change
预定 book/reserve 自动门 automatic door 登记入住 check in 结帐 check out 一件行李 a piece of baggage/luggage
背包 shoulder bag 客 满 房间种类 双 人 房 标 准 房 双 床 房 高 级 房 豪 华 房 商 务 房 套 房 普通套房 高级套房 总统套房 朝南的房间 south
公寓套房 连 通 房 相 邻 房 没有按预定抵店 确 认 信 confirmation
服 务 费 额外费用 班 车 全 价 折 扣 价 标 准 价 优 惠 价 免 费 rate
特大号床 大 号 床 推 迟 空 房 room
取消 fully booked types of rooms double room standard room twin room superior room deluxe room executive room suite
junior room senior suite
Presidential suite a room facing studio room
connecting room adjoining room no show letter of service charge extra charge shuttle bus full price
discounted price rack rate special price complimentary king-size bed queen-size bed postpone Vacancy/vacant
纸箱 cardboard box 手提箱 briefcase 汽车行李箱 luggage trunk 送行李 send up 填写 fill out 名牌 name tag 夜床服务 turn – down service
打扫房间 make up 稍稍整理 tidy up 洗衣项目 laundry items 加快服务 express service 核对 check
包间 private room 菜单 menu 套餐 set menu 定满了 fully booked 租 rent 计划表 schedule 推举 recommend 酒店内设施 adapter 连接器 brief ease 公文包 out of order 坏了 coupon奖券
Food Mall 食品街
Ancient Culture Street古文化街 fire sprinkler 灭火喷淋
coat hanger 大衣架 pillow 枕头 heating control 加热控制 ice tongs 冰夹 chair 椅子 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag游泳袋
power socket 电源插座 note pad 记事簿 shoe basket鞋篮 ice bucket 冰桶 security latch安全门
dry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关
air conditioner vent 空调排风口 pillow case枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关
desk chair （与书桌配套的）椅子 laundry docket 洗衣单
Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌
chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯
television cabinet 电视柜
single bed 单人床 double bed 双人床 desk书桌
dusting 去尘
toilet brush 马桶刷子 refuse bag 废物袋 mopping 拖地
scrub 檫洗
dustpan and brush 簸箕和刷子 detergent 清洁剂
vacuum cleaner 吸尘器 mop 拖把
shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 moisturizer 润肤露 shower cap 浴帽 shoehorn鞋拔 shoe shine檫皮鞋 Bedside lamp 床头灯
smoke detector 烟感器
wardrobe 衣柜
television guide电视指南
Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌
slippers拖鞋 drapes 布帘 ceiling屋顶
Laundry docket 洗衣单 window sill 窗台 shopping bag 购物袋 bookshelf 书架
ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关
Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓 tea trolley 活动茶 night table 床头柜
first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头
wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯 drawer 抽屉
second floor (英)三楼，(美)二楼 spring 弹簧
cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室 voltage 电压
floor 楼层，地板 carpentry (总称)木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 酒店前台用语： market price 市价 cashiers desk 兑换处
coin 硬币
accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费
reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期
cancel (动)取消
travelers cheque 旅行支票 pay (动)付款
fill (动)填写
administration 管理、经营 note纸币
registration desk 入宿登记处 lobby 前厅
luggage rack 行李架 visit card 名片
identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单
change money 换钱 procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换
keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店的种类：
Designed hotel 设计酒店
boutique hotel 精品酒店
certified hotel for tourism 旅游定点旅馆 family hotel 家庭旅馆 B&B: 经济型酒店 resort hotel 度假区酒店 酒店部门：
电脑部E.D.P.
市场营销部sales & Marketing Division 销售部Sales Department
公关部Public Relation Department 预订部Reservation Department 客务部Room Division
前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department
工程部Engineering Department 保安部Security Department 行政部Rear-Service Department 商场部Shopping Arcade 其他：
Oriental Plaza: 东方新天地 Forbidden city:故宫
High-speed wireless internet: 高速无线上网 Owner response: 业主回复
Expatriates/ expats:外籍人士/外籍员工 F&B:餐饮
Mansion/ service-apartment:酒店式公寓 English tea:英式红茶/英式下午茶 CTS:中国旅行社 Prepaid cell: 预付型手机 Toiletries: 洗漱用品 Morning call 唤醒服务 room rate 房价 standard rate 标准价 en-suite 套房
family suite 家庭套房
twin room you 带两张单人床的房间 double room 带一张双人床的房间 advance deposit 定金 reservation 订房间 registration 登记
rate sheets 房价表 tariff 价目表
cancellation 取消预定 imperial suite 皇室套房 presidential suite 总统套房 suite deluxe 高级套房 junior suite 简单套房 mini suite 小型套房
honeymoon suite 蜜月套房 penthouse suite 楼顶套房 unmade room 未清扫房 on change 待清扫房 valuables 贵重品 porter 行李员
luggage/baggage 行李
registered/checked luggage 托运行李 light luggage 轻便行李 baggage elevator 行李电梯 baggage receipt 行李收据 trolley 手推车
storage room 行李仓 briefcase 公文包 suit bag 衣服袋
travelling bag 旅行袋 shoulder bag 背包 trunk 大衣箱 suitcase 小提箱
name tag 标有姓名的标签 regular flight 正常航班
non-scheduled flight 非正常航班 international flight 国际航班 domestic flight 国内航班 flight number 航班号 airport 机场
airline operation 航空业务 alternate airfield 备用机场 landing field 停机坪
international terminal 国际航班候机楼domestic terminal 国内航班候机楼 control tower 控制台 jetway 登机道
air-bridge 旅客桥
visitors terrace 迎送平台 concourse 中央大厅
loading bridge 候机室至飞机的连接通路 airline coach service 汽车服务 shuttle bus 机场内来往班车
1、人力资源部[/B]（Human Resources Department）
总经理 General Manager
常务副总经理 Deputy General Manager
人力资源开发总监Director of Human Resources
人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 筹建处Pre-opening office 人事主任Personnel Officer 培训主任Training Officer
办公室文员Order Taker
人力资源及培训部Human Resource &Training Dept.
总行政办公室 Executive Office 行政部Rear-Service Department
董事总经理Managing Director 经济师Economist
驻店经理Resident Manager
总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary 总经理室Executive Office
副总经理Vice General Manager
总经理助理Assistant to General Manager 总经理秘书Secretary to general Manager 行政秘书Executive Secretary
行政助理Administrative Assistant 机要秘书Secretary 接待文员Clerk
人力资源开发部Human Resources Division 人事部Personnel Department 培训部Training Department 督导部Quality Inspection Department 董事长Director
总经办Executive Office
总经办主任Director of Executive Office 行政干事Executive Affairs
人事培训部总监Human Resources Director 人事助理兼后勤总务Personnel Officer 人
事文员Clerk
培训部主任 (人事干事)Training Officer
翻译兼英语教师English Translator& Teacher 员工餐厅主管Staff Canteen Supervisor 员工餐厅领班Staff Canteen Captain 厨师Cook 厨师助理Cook Assistant 员工宿舍领班Staff Dormitory Captain 宿舍管理员Staff Dormitory Keeper
更衣室管理员 Staff Lockers Rooms Keeper 车队长Chief Driver 司机Driver 医生Doctor 护士 Nurse
2、餐饮部(Food & Beverage Dept.)
餐饮总监F&B Director 餐饮部经理F&B Manager
西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary
领班Captain
迎宾员Hostess 服务员Waiter waitress 传菜Bus Boy Bus Girl Pantry man 行政总厨Executive chef
中厨师长Sous Chef(Chinese Kitchen)
西厨师长Sous Chef(Western Kitchen) 西饼主管Chief Baker 中餐厅Chinese Restaurant 西餐厅Western Restaurant 楼面经理Service Manager 酒水部经理Beverage Manager 营业部经理Sales Manager
高级主管Senior Supervisor
调酒师Bartender 酒吧服务员Barman 咖啡厅主管Coffee Shop Supervisor 高级服务员Senior Waiter &Waitress 咨客Hostess 实习Trainee
助理行政总厨Asst Executive chef 中厨总厨Master Chef Chinese Food
管事部Steward Department 总管事Chef Steward
主管Steward Supervisor 洗碗工Dishwasher
管事清洁工Cleaner[B][B] 房务部（Room Division ） 房务部Room Division
客房总监Director of Housekeeping 前厅部Front Office Department 前厅部经理Front Office Manager 前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 管家部Housekeeping Department 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl
礼宾司Door Man
礼宾主管Chief Concierge
客房部主管 Housekeeping Supervisor
接待主管Chief Concierge
接待员Receptionist
宾客关系主任Guest Relation Officer 车队主管Chief Driver
出租车订车员Taxi Service Clerk
行政管家Executive Housekeeper
行政副管家Assistant Executive Housekeeper 客房高级主任Senior Supervisor 商场部Shopping Arcade 楼层主管Floor Supervisor 楼层领班Floor Captain
客房服务员Room Attendant 洗衣房经理Laundry Manager 商场部经理 Shop Manage 商场营业员Shop Assistant
房务总监Rooms Division Director 接待处经理 Reception Manager 总机主管Operators Supervisor 接待处主管Chief Receptionist
西厨主厨Sous Chef(Western Kitchen) 预定部领班Reservation Captain 西饼主厨Chief Baker 接待处领班 Receptionist Captain 点心工 Pastry Cook 烧味厨师Grill Chef 厨工Cook Assistant
总机领班Operators Captain 礼宾部领班Concierge Captain 接待员Receptionist
预定员Reservationist
管家部经理Executive Housekeeper 管家总管Asst. Executive Housekeeper 楼层高级主管 Senior Floor Superviso r 公卫主管PA Supervisor 洗衣房主管Laundry Supervisor 布草主管Uniforms Supervisor 服务中心领班Service Center Captain 公卫领班PA Captain 水洗领班Laundry Captain 洗衣房领班Dry Clean Captain
干布草领班Uniforms Captain 服务中心文员Service Center Clerk清洁工P.A. 客房服务员Room Attendant 缝纫工Seamstress
熨烫工Presser 洗涤工Washer[B][B]4、财务部（Accounting Department）
财务总监Financial Controller 财务部经理Chief Accountant
计财部Finance and Accounting Division 成本部经理Cost Controller
采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 采购部Purchasing Department 电脑部Electronic Data Dept.( E.D.P )
总出纳Chief Cashier
成本部Cost-control Department 收银主管Cashier Officer 查核部经理Auditing Manager 信贷主管Loan Officer
会计部经理Accounting Manager 应付主管Payable Officer 应收主管Receivable Officer 会计主管Accounting Officer 成本主管Cost Control Officer 仓库主管Storeroom Officer 收货主管 Receiver Officer 查核主管Auditing Officer
查核员Auditor 收货员Receiver收银员Cashier
信贷员Creditor仓管员Store man
采购员Purchaser 应付员Payable Clerk 会计Accouter
出纳员Teller 工资员Payroll Control 成本员Cost Control
5、市场营销部
市场营销部Sales & Marketing Division 销售部Sales Department
公关部Public Relation Department 预订部Reservation Department 营销部 Sales & Marketing Dept
市场营销总监Director of Sales and Marketing
销售部经理Director of Sales
公关经理 Public Relations Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager
宴会销售主任Banquet Sales Officer 销售主任Sales Officer
高级销售代表 Senior Sales Executive 销售代表 Sales Executive
公关代表 P.R. Representative 客户经理Account Manager
公关部主任Public Relation Supervisor 策划经理Planning Manager
高级客户经理Senior Account Manager 资深美工Senior Artist
美工Artist 销售部联络主任Sales Coordinator
销售中心主任Sales Center Supervisor 销售部副经理Asst. Sales Manager
资深销售中心预订员Sales Center Senior Reservation Clerk
文员Clerk[B][B] 工程部Engineering Department(Engineer Dept.) 工程总监Chief Engineer
工程部经理Engineering Manager 值班工程师Duty Engineer 总工程师 General Engineer 高级工程师Senior Engineer
Processing
电脑工程师Computer Engineer 电脑部经理EDP Manager
电脑操作员Computer Operator 主管工程师Supervisor Engineer 强电维修高级技工Senior Electrician 锅炉高级技工Senior Boiler man
强电维修技工Electrician 机修技工Machination
木工油漆高级技工Carpenter &painter 电梯高级技工Lift Senior Technical 空调高级技工Air-conditioning Technical 强电值班技工Duty Electrician 电梯技工Lift Man
弱电值班维修技工Duty Electrician[B]
安全部（Security Dept）
保安部Security Department （Security Dept） 保安部经理Security Manager
保安部副经理Asst. Security Manager 保安部主任Security Manager 保安员Security Guard
消防主任Fire Center Officer
领班Security Captain 消防员Fireman
8、康乐部
康乐部Recreation and Entertainment Department
娱乐部Recreation Department 娱乐总监Recreation Director
舞台总监Stage Performance Director 艺术总监Arts Director
DJ部高级工程师DJ Senior Engineer 拓展部经理Marketing Manager 主管Security Supervisor
高级主管Security Senior Supervisor
舞台主任Stage Performance Supervisor DJ 部长DJ Captain
康乐主管Recreation Center Supervisor DJ 部主管DJ Supervisor 康乐领班(楼面部长)Captain 舞厅服务Waiter/Waitress
健身房服务员Gymnasium Attendant 桌球服务员Billiard Attendant
主持Preside 演员Actor& Actress
服务员Waiter & Waitress
常见缩写
GM---GENERAL MANAGER 总经理
DGM---DUTY GENERAL MANAGER 副总 DOR---DIRECTOR OF ROOMS 客务部总监
AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人） FIN---FINANCE 财务部
DOF---DIRECTOR OF FINANCE 财务总监 DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部 FOM---FRONT OFFICE MANAGER 前厅部经理
FD---FRONT DESK 前台
CONC---CONCIERGE 礼宾部
BC---BUSINESS CENTER 商务中心 F&B---FOOD&BEVERAGE 餐饮部 ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部
HR---HUMAN RESOURCES 人力资源部