酒店总经理年终总结讲话
The conference sums up hotel general manager end of the year report everybody manager, faculty: Everybody is good! Joyous song demit is old year old, laugh language greet the 10 or 20 days following Lunar New Year’s Day, blazing had gone 2011, be full of a hope had come 2012. Face the good luck of development and enormous challenge, we must unite a thought, improve knowledge, sum up experience lesson seriously, reasonable arrangement deploy the comprehensive job of 2012 year, turn diamond age to cross the path that jumps over development, innovation to manage. I am mixed with respect to the job last year below the arrangement this year says a few opinion. One, 2011 working reviewing last year, to achieve the task target with firm the beginning of the year, the diamond times drive that our faculty develops love hillock to respect course of study, solidarity to dedicate, scrupulously and respectfully all dedicate post, silently, do all one can goes all out in work, dare be a person first, obtained relatively ideal outstanding achievement, each work to go up again a new chance to extricateoneself from an awkward position: The first, characteristic management seeks progress 1, meal characteristic is changed. It is better that the task finished two inns meal last year, especially hall of tulip Chinese meal, person of outstanding achievement arrogant, profit from two respects, it is meal tends commercialize. Develop as the society, the consumption level of people and idea produce a change, common people fete forms meal of climate, the eve of the lunar New Year to come loose stage by stage guest class also rises again and again, two inn formed respective advantage and fixed passenger source. 2 it is management tends essence of life is refined. This locality dish of the service that diamond times changes by right of close affection, pure material benefit is; The management way that tulip characteristic changes, medium of fete of high quality scales decide definitely attracting all directions guest, turnover year after year is climbed litre. =====Late food of Chinese meal extensive pattern is carry city exclusive an authentic late food, late food of our clever will extensive pattern and this locality gust are perfect be united in wedlock, use relatively the hardware of lead and meticulous and considerate service are pulled used person gas, led meal new trend; Diamond meal ministry uses geographical dominant position, allow to locate truly, feast fete standardization, flow is changed, the brand is established stage by stage, passenger source is steady in have litre. Each act, those who raised diamond times and tulip is famous degree, obtained double bumper harvest of social benefit and economic benefits. 2, guest room individuation. I emphasize a service all the time careful everlasting, the job should do an observant and conscientious person, guest room is in this respect consciousness is stronger, pay attention to detail service, abstain weather forecast, TV to switch on the mobile phone the clew, sweet clew such as the greeting before sleeping gets stuck, went to the lavatory life daily life of the guest is mixed a travel, got the guest’s height is evaluated. We always should stand in guest angle to ponder over a problem, have the provides satisfaction to add a surprise for the guest service of specific aim. The 2nd, hardware upgrades synergism beneficial 2011, according to company actual condition and market demand, the company invests 100 transformed hall of 2 big assembly room, Western-style food to transform boiler of large banqueting hall, coal fired to change flue of channel of natural gas boiler, ground to more change, fire control establishment rebuilds afresh etc, of facilities facilities perfect, upgrade with hardware will satisfy client requirement, promotion economic benefits. The 3rd, system reform adds vigor complete member share performance management, try performance assessment, business sells scale deduct a percentage, these act prove adequately, yield results is remarkable, the sale consciousness of all
employee increases, although a lot of difficulty were encountered in carry out, but everybody can take the interests of the whole into account, overcome heavy difficulty, those who assured an institution is effective carry out; After qualitative check group holds water, supervisory mechanism produced effect adequately. Hotel regulations system is mixed soundly further perfect, each assessment index also is changed clearly stage by stage, meticulous change, as interior management, adjust pace to be accelerated ceaselessly, the hotel controls force, harmonious ability to increase apparently. The 4th, culture life gets together the skill that popular feeling company holds to to hold obtains consummation than fierce contest, two inn antechamber, guest room, dining-room, logistics, hind hutch is participated in entirely, make our service skill transfers from simple mechanical operation the intention, will deduce service whole process with affection, showed the skill with our hotel excellent staff and masterly skill adequately; Contest hires mount guard, new year’s day bender, the success of the evening party is held mid-autumn, live to abound employee, strengthen group cohesive affinity and company culture construction to lay next solid foundations. When a year of new advent, the history turned over brand-new one page again, we stand in new start again, begin new journey, tomorrow, we are faced with more brutal market to be contended for unexpectedly even, meet all sorts of difficulty and challenge. On progressive path, person of our diamond age never character is defeated, successful, be in tomorrow! 2, current condition and existent problem last year, concussion of financial crisis aftereffect, economic market is turbulent, national policy adjusts make known to lower levels “ pussyfoot makes “ ; New health, the astral class such as home of Milan, love and chain hotel enter the town that be stationed in carry, quick chain and business affairs hotel open business in succession, make carry market of town public house competes saturatedly originally more intense; Management cost year after year climbs our interior litre, the price of water, report, coal rises considerably... all sorts of variable interweave together, make travel industry is pounded unprecedentedly. Business income achieves 2011 year of my company===10 thousand yuan, compare a plan==10 thousand yuan little finished==30 thousand yuan, little finish 4.38% , decrease than 2008 year===10 thousand, decrease 1.79% . We still put in a few respects to remain to strengthen and improve in the job: 1, sale consciousness is thin, the look up before the job is lacked is sale group lacks spirit of synergic deal with concrete matters relating to work above all, it is battle severally, in a state of disunity, sweep the snow before the door oneself, to the its be indifferent to sth with other departments, indifferent, make the job is begun hard. Sale personnel cannot thorough a gleam of, carry on bear hardships spirit, pay close attention to client trends, seasonable feedback information; Next, sale consciousness is thin, the market analyses ambiguous, agreement to fulfill policy of not perfect, sale not to reach the designated position, news channel is not expedite, let other person of the same trade grab for many times first machine, took passenger source. Prediction of a person’s luck in a given year of old passenger source, new passenger source is afterwards hard, index of person energy of life falls, the vicious circle of circular move back and forth, bring about economic benefits to be damaged directly. 2, partial facilities is obsolete, the characteristic that satisfies client hotel industry hard decided hardware environment must follow closely market. 2011, + + + serve by right of better hardware resource and management, development situation is favorable; And===Because manage time to grow, hardware outdated is dated, cause service quality to drop, cannot attract a visitor, old client gradually prediction of a person’s luck in a given year. The road that is placed before us has only -- it is resolved decorate afresh, comply with tide with brand-new attitude, receive 2012. 3, administrative job is passive, lack innovation consciousness===The
course develops for a long time, administrative technological process is basic and smooth, executive force and group cohesive affinity are the example of tulip study, but accumulate for a long time, formed a few formats to change, the thing that the program changes, old 3 board too much, block up company grows, bring about outstanding achievement to glide. Urgent affairs is to input new blood, inherent thinking also should be broken through on management, cannot give a shop sign by set number all the time, include the management to employee, special situation wants special treat, pay attention to close affection to change education and guide. The near future has happened two cases to fight incident, led to serious consequence, the influence is extremely abominable, the lesson is very deep also, from flank report gives an issue, supervise daily with administrative mechanism lag, employee whole quality rises urgently. On the management henceforth, invite applications for a job of human affairs department should guard a pass strictly, close transfer to other localities of good personnel entrance, small to the age, qualifications and record of service should be treated shallowly cautiously, press program employ, ask according to the country with relevant professional qualification card employ is mixed stage by stage use. Past is special type of work asks to be done so, now almost all post ask such, clerk, chef, security personnel should pass relevant groom normally, take mount guard of corresponding qualificatory certificate ability. The branch also should strengthen personnel administration, organize discipline sex strictly, especially hind hutch management, food quality quantity should guard a pass, other sanitation, discipline also should clutch to be not put, hutch itself is danger zone after, on employee operation must come strictly according to regulations, the safety that is oneself bears the blame. Partial administrator is put generally in certain laziness, train of thought is not agile, innovation is atonic, it is mostly handle affairs by experience, small the decoration to an adornment, go to what the hotel makes annulus condition atmosphere to build greatly, our administrator did not think how to make gift seriously more perfect, how to make gift advantageous to the hotel. Market competition is increasingly intense now, the method that an almanac studies after all is to won’t do, we must be mixed from the current situation that at present the market competes prospective have sth in mind, increase further live crisis feeling, strengthen market competition consciousness, decorate in the environment hard, make great efforts more on service quality, think more, such, our enterprise talent develops ahead ceaselessly.
酒店总经理年终总结讲话
The conference sums up hotel general manager end of the year report everybody manager, faculty: Everybody is good! Joyous song demit is old year old, laugh language greet the 10 or 20 days following Lunar New Year’s Day, blazing had gone 2011, be full of a hope had come 2012. Face the good luck of development and enormous challenge, we must unite a thought, improve knowledge, sum up experience lesson seriously, reasonable arrangement deploy the comprehensive job of 2012 year, turn diamond age to cross the path that jumps over development, innovation to manage. I am mixed with respect to the job last year below the arrangement this year says a few opinion. One, 2011 working reviewing last year, to achieve the task target with firm the beginning of the year, the diamond times drive that our faculty develops love hillock to respect course of study, solidarity to dedicate, scrupulously and respectfully all dedicate post, silently, do all one can goes all out in work, dare be a person first, obtained relatively ideal outstanding achievement, each work to go up again a new chance to extricateoneself from an awkward position: The first, characteristic management seeks progress 1, meal characteristic is changed. It is better that the task finished two inns meal last year, especially hall of tulip Chinese meal, person of outstanding achievement arrogant, profit from two respects, it is meal tends commercialize. Develop as the society, the consumption level of people and idea produce a change, common people fete forms meal of climate, the eve of the lunar New Year to come loose stage by stage guest class also rises again and again, two inn formed respective advantage and fixed passenger source. 2 it is management tends essence of life is refined. This locality dish of the service that diamond times changes by right of close affection, pure material benefit is; The management way that tulip characteristic changes, medium of fete of high quality scales decide definitely attracting all directions guest, turnover year after year is climbed litre. =====Late food of Chinese meal extensive pattern is carry city exclusive an authentic late food, late food of our clever will extensive pattern and this locality gust are perfect be united in wedlock, use relatively the hardware of lead and meticulous and considerate service are pulled used person gas, led meal new trend; Diamond meal ministry uses geographical dominant position, allow to locate truly, feast fete standardization, flow is changed, the brand is established stage by stage, passenger source is steady in have litre. Each act, those who raised diamond times and tulip is famous degree, obtained double bumper harvest of social benefit and economic benefits. 2, guest room individuation. I emphasize a service all the time careful everlasting, the job should do an observant and conscientious person, guest room is in this respect consciousness is stronger, pay attention to detail service, abstain weather forecast, TV to switch on the mobile phone the clew, sweet clew such as the greeting before sleeping gets stuck, went to the lavatory life daily life of the guest is mixed a travel, got the guest’s height is evaluated. We always should stand in guest angle to ponder over a problem, have the provides satisfaction to add a surprise for the guest service of specific aim. The 2nd, hardware upgrades synergism beneficial 2011, according to company actual condition and market demand, the company invests 100 transformed hall of 2 big assembly room, Western-style food to transform boiler of large banqueting hall, coal fired to change flue of channel of natural gas boiler, ground to more change, fire control establishment rebuilds afresh etc, of facilities facilities perfect, upgrade with hardware will satisfy client requirement, promotion economic benefits. The 3rd, system reform adds vigor complete member share performance management, try performance assessment, business sells scale deduct a percentage, these act prove adequately, yield results is remarkable, the sale consciousness of all
employee increases, although a lot of difficulty were encountered in carry out, but everybody can take the interests of the whole into account, overcome heavy difficulty, those who assured an institution is effective carry out; After qualitative check group holds water, supervisory mechanism produced effect adequately. Hotel regulations system is mixed soundly further perfect, each assessment index also is changed clearly stage by stage, meticulous change, as interior management, adjust pace to be accelerated ceaselessly, the hotel controls force, harmonious ability to increase apparently. The 4th, culture life gets together the skill that popular feeling company holds to to hold obtains consummation than fierce contest, two inn antechamber, guest room, dining-room, logistics, hind hutch is participated in entirely, make our service skill transfers from simple mechanical operation the intention, will deduce service whole process with affection, showed the skill with our hotel excellent staff and masterly skill adequately; Contest hires mount guard, new year’s day bender, the success of the evening party is held mid-autumn, live to abound employee, strengthen group cohesive affinity and company culture construction to lay next solid foundations. When a year of new advent, the history turned over brand-new one page again, we stand in new start again, begin new journey, tomorrow, we are faced with more brutal market to be contended for unexpectedly even, meet all sorts of difficulty and challenge. On progressive path, person of our diamond age never character is defeated, successful, be in tomorrow! 2, current condition and existent problem last year, concussion of financial crisis aftereffect, economic market is turbulent, national policy adjusts make known to lower levels “ pussyfoot makes “ ; New health, the astral class such as home of Milan, love and chain hotel enter the town that be stationed in carry, quick chain and business affairs hotel open business in succession, make carry market of town public house competes saturatedly originally more intense; Management cost year after year climbs our interior litre, the price of water, report, coal rises considerably... all sorts of variable interweave together, make travel industry is pounded unprecedentedly. Business income achieves 2011 year of my company===10 thousand yuan, compare a plan==10 thousand yuan little finished==30 thousand yuan, little finish 4.38% , decrease than 2008 year===10 thousand, decrease 1.79% . We still put in a few respects to remain to strengthen and improve in the job: 1, sale consciousness is thin, the look up before the job is lacked is sale group lacks spirit of synergic deal with concrete matters relating to work above all, it is battle severally, in a state of disunity, sweep the snow before the door oneself, to the its be indifferent to sth with other departments, indifferent, make the job is begun hard. Sale personnel cannot thorough a gleam of, carry on bear hardships spirit, pay close attention to client trends, seasonable feedback information; Next, sale consciousness is thin, the market analyses ambiguous, agreement to fulfill policy of not perfect, sale not to reach the designated position, news channel is not expedite, let other person of the same trade grab for many times first machine, took passenger source. Prediction of a person’s luck in a given year of old passenger source, new passenger source is afterwards hard, index of person energy of life falls, the vicious circle of circular move back and forth, bring about economic benefits to be damaged directly. 2, partial facilities is obsolete, the characteristic that satisfies client hotel industry hard decided hardware environment must follow closely market. 2011, + + + serve by right of better hardware resource and management, development situation is favorable; And===Because manage time to grow, hardware outdated is dated, cause service quality to drop, cannot attract a visitor, old client gradually prediction of a person’s luck in a given year. The road that is placed before us has only -- it is resolved decorate afresh, comply with tide with brand-new attitude, receive 2012. 3, administrative job is passive, lack innovation consciousness===The
course develops for a long time, administrative technological process is basic and smooth, executive force and group cohesive affinity are the example of tulip study, but accumulate for a long time, formed a few formats to change, the thing that the program changes, old 3 board too much, block up company grows, bring about outstanding achievement to glide. Urgent affairs is to input new blood, inherent thinking also should be broken through on management, cannot give a shop sign by set number all the time, include the management to employee, special situation wants special treat, pay attention to close affection to change education and guide. The near future has happened two cases to fight incident, led to serious consequence, the influence is extremely abominable, the lesson is very deep also, from flank report gives an issue, supervise daily with administrative mechanism lag, employee whole quality rises urgently. On the management henceforth, invite applications for a job of human affairs department should guard a pass strictly, close transfer to other localities of good personnel entrance, small to the age, qualifications and record of service should be treated shallowly cautiously, press program employ, ask according to the country with relevant professional qualification card employ is mixed stage by stage use. Past is special type of work asks to be done so, now almost all post ask such, clerk, chef, security personnel should pass relevant groom normally, take mount guard of corresponding qualificatory certificate ability. The branch also should strengthen personnel administration, organize discipline sex strictly, especially hind hutch management, food quality quantity should guard a pass, other sanitation, discipline also should clutch to be not put, hutch itself is danger zone after, on employee operation must come strictly according to regulations, the safety that is oneself bears the blame. Partial administrator is put generally in certain laziness, train of thought is not agile, innovation is atonic, it is mostly handle affairs by experience, small the decoration to an adornment, go to what the hotel makes annulus condition atmosphere to build greatly, our administrator did not think how to make gift seriously more perfect, how to make gift advantageous to the hotel. Market competition is increasingly intense now, the method that an almanac studies after all is to won’t do, we must be mixed from the current situation that at present the market competes prospective have sth in mind, increase further live crisis feeling, strengthen market competition consciousness, decorate in the environment hard, make great efforts more on service quality, think more, such, our enterprise talent develops ahead ceaselessly.