Chapter II 社交书信
Unit 1 感谢信（Letter of Thanks）
1、Please accept my sincere appreciation for…… 请接受我对…….真挚的感谢
2、I’m truly grateful to you for……. 为了….，我真心感谢您
3、It was good /kind/thoughtful of you to…..承蒙好意/关心…..
4、Many thanks for your generous cooperation. 谢谢贵方的真诚合作
5、Of all the …..I have received. I enjoy yours the most.在我收到的所有的…..中，我最喜欢您那份儿
6、I know that….took you a great deal of precious time. 我知道……花了您不少宝贵的时间
7、I wish to express my regards to the people who prepared the party for me.我对…..深表谢意
8、Please give my regards to the people who prepared the party for me.请代表我向为我准备那次晚会的各位表示问候
9、I hope that I may be able to return your hospitality in near future.我希望在不久的将来我能报答您的热情款待
10、We do owe Mr. Wang a great “thank-you”. 对王先生，我们要深表谢意
11、I find an ordinary “thank-you” entirely inadequate to tell you how much… … 我觉得一般的”感谢”的字眼完全不足以表达我对您多么地……
12、Thank you again for your wonderful hospitality and I am looking forward to seeing you soon. 再次感谢您的盛情款待、并期待不久再见到您
Unit 2 祝贺信（Letter of Congratulation）
1、Warm congratulations on your success in passing the entrance examination to ….University. 衷心祝贺您考上了…..大学。
2、It is really good news that you obtained the full scholarship of ….. University.得知你获得了….大学的全额奖学金，这的确是个好消息
3、Please accept our sincerest congratulations on your promotion/ engagement. 请接受我们对您晋升/订婚的最衷心的祝贺
4、On the happy occasion of your company’s …..anniversary. I write to convey my hearty congratulations.在贵公司创立…..周年欢庆之际， 献上我衷心的祝福
5、Please accept our warmest congratulations on the opening of your new branch. 贵公司的分店开业，谨表祝贺
6、Congratulations on your new baby.祝贺你们喜添贵子
7、Hearty congratulations and good wishes on this milestone in your life.在你进入人生又一里程之际，谨致以衷心的祝贺和美好的祝愿
8、May you go from strength to strength for the coming years.祝您今后不断进步
9、I extend my best wishes for your success and prosperity.衷心祝愿您成功、兴旺
10、Many happy returns of the days.（生日祝词）祝您长寿/生日快乐
11、May you and yours have a joyful holiday season.祝您及全家节日快乐
12、Please accept my best and sincerest wishes for New Year. 请接受我最美好的和最真挚的新年祝愿
Unit 3 道歉信（Letter of Apology）
1. I owe you an apology for ...
我应该就......向你道歉。
2. I do apologize for having to send you this leter about ...
好抱歉不得不写信告诉你......
3. It is sentiments of profound regret that I am writing this letter of apology to you.
我怀和极为抱歉的心情写这封信请你原谅。
4. How can I apologize for missing our date yesterday ?
昨天未能赴约，我该怎么向你道歉呢？
5. I'm extremely sorry that I had to cancel our appointment yesterday.
非常抱歉取消了昨天的约会。
6. I'm very sorry indeed to have to refuse your request as it is quite beyond my power to do so. 由于此事大大超出我的能力范围，故不得不拒绝你的请求，对此我深表歉意。
7. I'm sorry to have put you to so much trouble.
很抱歉给你带来这么多麻烦。
8. I humbly beg your forgiveness for my negligence.
对本人的疏忽大意，恳请见谅。
9. I believe you will overlook this mistake, which I exceedingly regret.
我相信你会原谅这个错误，我本人对此也极为遗憾。
10. I sincerely hope the postponement of our meeting did not bring you much inconvenience. 我衷心希望见面的推迟没有给您带来太多的不便。
11. A thousand pardons, and let's meet again when you return.
千万请原谅，你回来时我们再见面吧。
12. I sincerely hope you could understand me and accept my apology.
我由衷地希望你能理解我并接受我的道歉。
13. Thank you again for your generosity.
再一次感谢您的宽宏大量。
Unit 4 慰问信( Letter of Consolation )
1. How grieved I'm to hear of your ...
听说你......，我很难过。
2. I'm writing to express my deepest consolation.
我写信表达我最深切的慰问。
3. I can't tell you how sad I was.
我无法表达我是多么伤心。
4. I'm crossing my fingers for you now in hopes that you are all safe and sound.
我在为你们祈祷，希望你们都平安健康。
5. Being much concerned about your aliment , I hasten to offer my hearty sympathy.
对你的不适，我很是担忧，特写信表示慰问。
6. We wish you a speedy recovery.
愿您早日康复。
7. We are sure it won't be long before you are back on your feet again.
我们深信你不久就会康复归来。
8. I shall be very much delighted if I can be fo any service to you.
如果能帮你做点什么，我将感到非常高兴。
9. Please let me know what I can do to help.
请告诉我能帮你做点什么。
10. I know you will be strong and brave for the sake of ...
我知道为了......，你会坚强和勇敢。
11. Please accept my sympathy and best wishes.
请接受我的慰问和最美好的祝愿。
12. Take care of yourself.
保重自己。
Unit 5 告别信( Letter of Farewell )
1. Time flees away without delay.
时光飞逝。
2. On the eve of our departure, ...
值此离别之际，.......
3. Please allow me to express my appreciation of the hospitality you showed.
请允许我对您的盛情款待表示感谢。
4. Thank you for the personal interest you have shown in our affairs.
感谢您个人对我们各方面的关心。
5. At this moment, nothing could express my feelings.
此时此刻，没有什么能够表达我的感情。
6. It's my great honor and pleasure to become your colleague.
我能成为你们的同事是我的荣幸。
7. Please convey my greetings to other colleagues.
请代我问候其他同事。
8. On behalf of all the members of the organization, I send to you our good wishes for the future. 我代表单位的所有员工，祝您好运。
9. I wish you a more prosperous and wonderful life in the future.
祝您拥有更多成功、更加精彩的生活。
10. I hope we shall keep in touch.
希望我们保持联系。
Unit 6 求职信 ( Letter of Application for a Position )
1. With reference/ In reply to your advertisement in ( newspaper ) of September 7 for a clerk, I offer myself for the post / I take the liberty of offering myself for the position.
从9月7日......报上得知贵公司招聘一位职员，我申请该职/特冒昧申请之一职务。
2. Having heard that a position of ... Is vacant in your company, I beg to offer myself as a
candidate for the same.
听说贵公司却少一名......，特申请这一职务。
3. I'm 20 years of age, and I'm anxious to settle down to office work.
本人20岁，希望能找到一份办公室工作，以便安定下来。
4. Since leaving school, I have attended typewriting and shorthand classes, and have how attained a speed of 70 and 90 words respectively.
离开学校后，我参加了打字和速记班，而今已达到打字70字，速记90字的速度。
5. My reason for leaving the present company is that I desire to improve/better myself.
我离开现在公司的原因是，我希望我个人能得到提高。
6. I have a fair knowledge of ... and I ask you to consider my qualification for the post.
我有......方面的经验，请您考虑我是否有资格担任此职。
7. Being well acquainted with office work, I could make myself generally useful, should there be any opportunity of your requiring of my services.
本人对办公室工作非常熟悉，如有机会为贵公司服务，对一般事务必能胜任愉快。
8. I enclose my curriculum vitae together with my recent photograph.
附上我的简历一份及近照一张。
9. Hoping you will give my application kind consideration.
望您能仔细考虑我的申请。
10. Should you give me a trial, I will do my utmost to afford you every satisfaction.
如有试用的机会，本人必尽力而为，以满足贵公司的要求。
11. I shall be much obliged if you will accord me an opportunity for an interview.
如果能给予我面试机会，我将不胜感激。
12. I should be glad to have a personal interview and can furnish reference if desired.
如获面试，则感幸甚，如需推荐资料，本人也可提供。
Unit 7 辞职信( Letter of Resignation )
1. It is with deep regret / great reluctance that I submit this letter of resignation, effective ... 万分遗憾/不愿地递上我的辞呈，生效与......
2. I write this letter as formal notice to terminate my engagement with your company one month from today's date.
我写这封信正式通知一个月后终止我和贵公司的雇佣关系。
3. As required by my contract, ...
根据合约上的要求，......
4. This decision is based purely on personal reasons.
这个决定纯粹是由于我个人的原因。
5. I have decided to accept a post that will give me greater possibilities for promotion and an increase in my salary.
我已决定接受有更大晋升机会并且工资更高的工作。
6. I would like to take a new challenge and I want to meet people from all walks of life.
我想接受新的挑战，并结识各行各业的人。
7. I would be very much obliged if you would kindly give me a reference letter before I leave. 如果您能在我离开之前给我一封证明书，我将不胜感激。
8. It has been my genuine pleasure to work for ...
能为......工作真的是我的荣幸。
9. I would like to express my sincere gratitude for all the help that I have received.
我想对你们的帮助表示衷心的感谢。
10. Thank you for giving me a chance to learn the valuable experience in your company. 感谢您给我机会在贵公司学习宝贵经验。
11. I wish the company continued success in all your endeavors.
我希望公司在您的努力下不断取得成功。
12. May I take this opportunity to wish you all the very best for the future.
借此机会祝愿您一切都好。
Unit 8 推荐信( Letter of Recommendation )
1. I recommend sb. without reservation for the position of ...
我毫无保留地推荐某人任 ...... 职位。
2. It is with great pleasure that I take this opportunity to give ... a recommendation.
我很荣幸有机会推荐......
3. To my knowledge, Mr./Mrs./Miss ... is ...
据我所知，...... 先生/夫人/小姐......
4. Aside from the aspect of ... , he gives me the impression that ...
除了......方面，他还给我留下......的印象。
5. When he studied in our university, he passed all the courses with either excellent or good marks.
他在我校学习期间，以优秀或良好的成绩通过了所有课程。
6. Her academic record was constantly maintained at the top level, which resulted from her devotion to study and intelligent nature.
她的学习成绩一直名了前茅，这归功与她对学习的投入和天生的聪慧
7. I have found him to be a hard-working, competent, honest, diligent, reliable ...
我发觉他是一位勤奋、有能力、诚实、肯干、可靠、......的员工。
8. Moreover, his teachers spoke highly of his creativity and devotion to his academic pursuits. 而且，他的创造力以及对学术研究的执著得到老师们的高度评价。
9. I'll be very grateful/It will be greatly appreciated if you would give sb. the above chance. 您若能给某人上述机会，我将对此表示衷心感谢。
10. I should be most grateful if you would consider my recommendation.
如果您考虑我的推荐，我将感激不尽。
11. I shall consider it a great if you will be kind enough to give her the opportunity .
如果您能给她这次机会，我将感激不尽。
12. I strongly recommend ... to you and your favorable consideration of his application will be most appreciated.
我向您强力推荐 ...... , 如您能仔细考虑他的申请，我将深表感谢。
13. Therefore, I don't hesitate to recommend ... as the right person for your consideration. 因此，我毫不犹豫地推荐 ...... 为合适人选。
Unit 9 证明信（Letter of Certification）
1. It’s my pleasure to give evidence that……我非常高兴向你们证明……
2. Identity Certificate / Birth Certificate of Physical Examination 身份证明/ 出生证明/ 体检证明
3. To whom it may concern: 致有关负责人；
4. This is to certify that ……/It is hereby certified that……兹证明…../特此证明……
5. This is a letter of intention to certify that…..对于……，我非常乐意提供证明
7. This is to certify that Mr. /Miss…..is a fulltime employee of the…..Company/University from…..to…. 兹证明…..先生/小姐从….到….为我公司/大学的正式员工。
8. This is to certify that completed four years of study at …..University and graduated on …..兹证明….在….大学完成4年学业，并于….毕业。
9. This is to certify that……has been employed in our company as …..for the past five years.兹证明….过去5年在我公司担任…..
10. My observation of ….is that …./To the best of my knowledge,……据我观察/所知，……
11. He is in good health and capable of working eight hours a day. 他身体健康，能胜任每天工作8小时的工作。
Unit 10 询问信（Letter of Inquiry）
1. May I take the liberty of asking you to…..? 我是否可以冒昧请您…….
2. Will you please greatly oblige me by…..？能否请您帮我…..
3. I’m writing to inquire about the details of….. 我写信询问….的详细信息。
4. Would you please send me details of ……? 您能给我提供….的详细信息吗？
5. I have several ……-related questions , for example: 我有一些和…..相关的问题，比如：
6. I’m writing to see if it is possible for you to provide me with information regarding……我想知道您是否能给我提供关于….的信息。
7. I would be most grateful if you could send me information regarding/ concerning…….如果你能向我提供关于….. 的信息，我将不胜感激。
8. Please call me at ……and let me know ……/Please get in touch with ……at…… 请打电话……告诉我…..和…..的联系。
9. I’ll be very grateful for any help you can give me.对于您的任何帮助我将非常感激。
10. I shall feel obliged if you will favor me with a call at your earliest convenience. 如果您能尽早给我回电话，我将非常感激，
11. Your kind help would be greatly appreciated. 非常感谢你的帮助。
12. Please favor me with an early reply. 请早日回复.
Unit 11 预定信（Letter of Reservation）
1. I would like to make a reservation. 我想预定。
2. I would like to reserve / book a twin/ double room with bath at your hotel for eight nights from June 19,2006. 我想自2006年6月19日起8晚，向你们旅馆预订一间带洗澡间的双人房。
3. Please reserve one standard room with two single beds and a shower in the name of…. 请以….的名义预定一间内有两张双人床和淋浴器的标准房。
4. I would like to book a flight to Paris on May 8, first class and round trip. 我要订一张5月8日去巴黎的头等舱往返机票。
5. Please guarantee our reservation for late arrival. 我们会晚点儿到， 请保证我们的预定。
6. Is hot water available any time? 随时都有热水供应吗？
7. I’ll take one single room on the upper level with a front view. 我要一间楼上阳面的单人房。
8. By the way, I’d like a quiet room away from the street if it is possible. 顺便说一下， 如有可能，我想要一个不临街的安静的房间。
9. If there is no room available for the above period, please inform me as I must look for another hotel. 如果在上述期间没有空房，请告知以便另寻旅馆。
10. Please send me a written confirmation of this reservation. 请给我书面的确认回复。
11. We will appreciate your early confirmation. 如能早日回复，将感激不尽。
Unit 12 邀请信及回复（Letter of Invitation & Reply ）
1. It gives me the greatest pleasure to invite you to visit this exhibition. 请邀请您参观展览是我最大的荣幸。
2. May I take this opportunity to invite you to our university to give a lecture? 我能借此机会邀请您到我校讲学吗？
3. Request the pleasure of the company of …./Request the honor of your presence. 敬请…..光临。/敬请您出席。
4. My family and I would feel honored if you could come. 如果您能来，我和家人将深感荣幸。
5. I really hope you can make it. 真的希望您能设法前来。
6. I have pleasure in accepting your invitation to dinner on ….and I will be there on time. 非常愉快地接受您的邀请，参加…..月……日的宴会，我将准时抵达。
7. Accept with pleasure the kind invitation of…. 愉快地接受…..的邀请。
8. I regret that I have another engagement on that day and will not be able to attend. 十分抱歉，我届时另有约会，故不能出席。
9. Please accept my sincere regrets for not being able to join…. 我不能参加……了，请接受我真诚的歉意。
10. Dress: As you please/ Formal. 衣着：随意/正式
11. The favor of reply requested./R.S.V.P. 敬请赐复。
12. Please send response to…. 请回复…….
13. Anticipating your reply. 期待您的回复。
14. Please confirm your participation at your earliest convenience. 是否参加，请早日告知。
Chapter III商务书信(Business Letters)
Unit 1 建立贸易关系(Establishing Business Relations)
1． As your name and address appear on Yangtze Evening Post ，we are writing to you with a desire to establish business relations with you 。（我们在《扬子晚报》上看到贵公司的名称和地址，非常希望与贵方建立贸易关系。）
2． We are enjoying an excellent reputation and we should like to offer you our service 。（本公司享有良好的信誉，愿意向贵方提供服务。）
3． Your desire to establish direct business relations with us coincides with ours 。（贵方与我们建立直接贸易关系的愿望与我方吻合。）
4． We are willing to enter into business relations with you on the basis of equality ，mutual benefit and exchanging needed goods 。（我方乐于在平等互利、互通有无的基础上与贵方建立商务关系。）
5． We are able now to execute from stock the largest orders 。（我方现在能够承接大宗订单，现货供应。）
6． We have large quantities of …in stock 。（我方可大量供应…现货。）
7．We have able to quote you very advantageous terms 。（我方可报给贵方十分优惠的条件。）
8． Our agreement with leading manufacturers enable us to supply you at the most attractive prices 。（由于我方与主要生产商达成协议，我方能以最优价格向贵方供货。）
9． We can assure you that all your orders will receive our immediate and careful attention。（我方保证对贵方所有订单予于及时、仔细的处理。）
10． We intend to provide venture capital for profitable projects 。（我们愿意为有利润的项目提供风险资金。）
11． We’d like to be the exclusive export agency for your company in northwest china 。（我们希望成为贵公司在中国西北地区的独家出口代理商。）
12． We are already pleased to serve you at any time 。/Always with pleasure at your service 。（我们乐意随时为您服务。）
Unit 2销售函(Sales Letter)
1． In the field of …，…has been considered very good for quite a long time 。（在…领域，长期以来…被认为是很好的。）
2． Competition helps increase its quality and attraction。（竞争帮助它提高了质量和吸引力。）
3． This item，superior in quality and moderate in price ，is sure to be salable in your market 。（本产品质量上乘，价格适中，在你方市场一定有销路。）
4． The high quality of our product is well known and universally acknowledged 。（我方产品的高质量已是众所周知，并得到广泛认可。）
5． Our products gain popularity from consumers at home and abroad 。（我们的产品深受国内外顾客的欢迎。）
6． We expect you to try our products and are sure that you would be pleased with …（希望贵方室友我方的产品，相信贵方对…定会感到满意。）
7． We regret that we have had no opportunity to do business with you 。（很遗憾我方与贵公司仍未有生意往来。）
8． We inform you that since price is subject to change ，please put an order before May 28if possible 。（警告贵方，由于价格可能变动，如果可能请在5月28日前订货。）
9． In order to popularize these products ，all the catalog prices are subjected to a special discount of 10% during this month 。（为了推广这些产品，本月在目录价格的基础上9折销售。）
10．Every old friend can enjoy 10% off the regular price 。（每位老客户都能享受原价9折的优惠价。）
11．We take pleasure in enclosing the latest catalog /price list of …（我方十分乐意为您（贵方）寄上我们最新的…商品目录/价格表。）
12．Enclosed is a copy of our latest catalog with price list 。（附上我们最新的产品目录和价目表。）
13．We stand ready to serve you 。（我们随时乐意为您提供服务。）
Unit 3询盘函(Inquiry Letter)
1． When replying ，please state terms of payment and discounts you allow 。（回复时，请说明付款方式及允许的折扣。）
2． Provided quality and price are satisfactory ，there are prospects of good sales here 。（若质量和价格适宜，（贵方的产品）在这里会有较好的销量。）
3． Before placing a firm order ，we should be glad if you would send us your products on 15 days’ approval 。（在正式下订单之前，如果贵方同意给我们15天的试用期，我们将会感到很高兴。）
4．Any of the items unsold at the end of the period and which we decide not to keep as stock ，would be returned at our expense 。（在此期限结束时，任何未销出而我们又不准备库存的产品将退还给你们，退货费用由我们负担。）
5． I’d like to place an order for some tea with you 。（我想从贵公司订购一些茶叶。）
6． If you supply goods of the type and quality required ，we may place regular orders for large quantities 。（如贵方提供型号、质量与要求相符的货物，我方将考虑定期大量订货。）
7． Please telex your offer for 3000 gross Jialu Dental Cream 。（请电传3000罗嘉璐牙膏的报价。（一罗等于12打或144只。）
8．We are interested in this product。 Please quote us immediately 。（本公司对这一产品很感兴趣。请速报价。）
9．Please send me your current illustrated catalog and a price list 。（请贵方寄一份最新的附图产品目录和价目表来。）
10．We shall be pleased if you send us the lowest quotations for the following …（如果贵方能就下列…向我方报最低价，我方将不胜感激。）
11．We ask you to make every effort to quote at competitive prices in order to secure our business 。（为了保证我们的交易，请尽量给出具有竞争力的报价。）
12．Please let us know the most favorable quotation /the lowest price for the relevant goods 。（请告知相关产品的最优/低价格。）
13．Please inform us what special offer you can make us for …（请告知我方对于…贵方能给予多少特价优惠。）
Unit 4报盘函(Offer Letter)
1, In reply to your letter of...,we enclose our latest price list for...就贵方….月….日的来信，我方随信寄上….的最新价目表
2，We now have great pleasure in sending you a copy of our latest illustrated catalog and comprehensive price list.很荣幸的寄上我们最新的附图产品目录以及全面的价格表。
3，We thank for your letter asking for a quotation for...We are pleased to make the following offer.感谢贵方要求对。。进行报价的来函。我方十分乐意进行如 下报价。
4, As recently the goods are in extremely short supply /As we have no goods in stock, we regret being unable to offer. But we'll keep in mind your requirement and shall contact you once it is available.因近期货源紧张、由于目前无货，很抱谦不能报盘。但我方会留心贵方的要求，一旦有货，将立即联系贵方。
5，We feel sure that you will find that they compare very favorably with those quoted by other suppliers.我们坚信，与其他供货商的报价相比，我们的价格比较优惠。
6. Our offer was based on reasonable profit, not on wild speculations.我们的报价以合理利润为依据，不是漫天要价。
7, This offer is based on an expanding market and is competitive.此报盘着眼于扩大销路而且很有竞争性。
8，We expect payment by L\C payable within 60 days of sight and will allow you a cash discount of 5 % if you are able to make payment within two months of invoice date.
我们采取的付款方式是60天可付即期信用证,如果贵公司能在发票规定日期两个月内付款,我方将提供5%的现金折扣.
9. We’ll effect delivery within two weeks after receipt of your order.
收到贵公司的定单后,敝公司将在两周内发货。
10.，we promise that any order you place with us will be processed promptly
我们永诺将及时处理贵方的任何订单
11，we hope these terms are satisfactory and look forward to your order
希望上述条件会令贵方满意，并期望订货。
12，We sincerely hope this will be the beginning of a long and pleasant business association. We shall do our best to make it so.
我们衷心希望这将是我们长期愉快合作的开始，并将尽力使之成为现实。
13，We look forward to the opportunity of being of service to you .我们期待为您服务。
Unit 5订购函(Order Letter)
1. Thank you for your quotation of 25 August together with samples.感谢您8月25日的报价与随函寄来的样品。
2. We accept the trading terms you've quoted and enclose our official order No...我方接受贵方
所报的交易条件，并附上我方第。。。号正式订单
3. We find both the quality and the pattern satisfactory and would like to place an order.我们对产品的质量和样式都满意，想要订购
4. We wish to place with you a repeat order for 20 tons of apples.我们想再向贵方订购20吨苹果
5. We are prepared to give your products a trial.我方准备试用贵方产品
6. Our usual terms of payment are cash on delivery/by L/C payable within 90 days of sight.我方通常的付款方式是货到付款/90天可付即期信用证
7. We reserve the right of refusal of delivery and cancellation of the order after this date.我方保留此日期后拒绝送货物和取消订单的权利
8. The items ordered above should be shipped C.O.D.to this address :...请将以上订购的产品装运（货到付款）至以下地址：。。。
9. All the items mentioned above are urgently required by our customers.please arrange shipment of this order as early as possible.我方顾客急需以上产品。请尽早安排所定货物的装运
10. The ordered goods are in urgent need and your prompt delivery will be appreciated.急切需要所定货物，如蒙迅速交货，不胜感激。
11. Please see to it that your goods meet our requirement.请务必保证贵方货物符合我方要求
12. This is a trial order.if the goods sell well,we'll place/give further orders.这是试订购。如果销售情况良好，我方将继续订购。
13. We hope we can find a good market for these goods and place further orders with you in the future.我们希望贵方产品能有好的市场，将来继续订购贵方产品。
Unit 6投诉与索赔 (Complaints & Claims)
1、We thank you for promptness in delivering 。。。we ordered on July 21
感谢贵方将我方七月日订购的。。。准时送达
2、Unfortunately，I find there is something wrong with
不幸的是，我发现…有问题
3、At your prices ,I expect top quality
以你们的价格，我期望的是顶级质量
4、The quality of this consignment is far from being satisfactory
交付的货物的质量远不能令人满意
5、Although I found it an unpleasant task，I feel that I must bring to your attention a problem I’m having with you 虽然这不是一件愉快的事，但我认为必须告知贵方我在使用贵方的….时遇到的问题
6、I regret to inform you that when the ……dispatched by your company were opened ，the following articles were found to be imperfect我抱歉的通知您，贵公司发来的..被打开后，发现系列物品有问题
7、Needless to say ，the delay in delivery has put us to great inconvenience
不用说，延误送货给我们带来极大地不便
8，We have duly received the goods of your shipment ，but unfortunately they are not in accordance with the sample 。我方已按时收到贵方发运的货物。然而不幸的是他们与样品不符
9、We regret to inform you that your last shipment is not up to your usual standard ;one of the cases of your delivery arrived in a badly damaged condition 我们遗憾的通知您，贵公司上次交付的货物未达到你们平常的标准；运来的箱子中有一箱到达时已严重破损
10、We cannot use such damaged pieces。We hope you will pack the goods of our next order more carefully我方无法使用已坏的货物，希望你方能较仔细的包装我们下次的订货
11、We shall be glad if you will look into the matter at once and let us know the reason for delay 如果对方立即调查此事，并告诉我方延误的原因，我方将十分高兴
12、Therefore ，it’s required that your firm take this responsibility to solve the said claim problem 因此，我们要求贵公司负责解决上述索赔问题
13、We are looking forward to your settlement at an early date
希望贵方早日解决这一问题
Unit 7理赔与拒绝(Adjustments & Refusals)
1. We have read carefully your letter of complaint on the discrepancy of goods with the original sample.我们已仔细阅读您抱怨本公司货样不符的信件
2. If it is found that...,we are willing to take all the responsibilities.如发现，我们愿意承担一切责任
3. We have looked into the matter and find that your claim is perfectly justified.经调查发现贵方索赔完全有理
4. The compensation should not exceed...,otherwise this case will be submitted to arbitration.赔偿金额不能超过。。。，否则将提交仲裁
5. We have shipped the replacement goods and we trust that this will insure your satisfaction.我们已运出更换品，相信能使您满意
6. We certainly agree to the special allowance of 10% discount on the invoiced cost which you suggest。我方当然同意贵方建议，依照发票金额给予10%的折扣
7. It's hard to account for such an error, and the only excuse i can offer is that...对于这一失误我难以解释，唯一课提供的理由是……
8. We will do our best to prevent any reoccurrence of this sort of error.我们会尽量避免此类失误再次发生。
9. We would like to ask you for patience and understanding as we work to solve your problem.希望在我方竭力解决问题起见能得到贵方的忍耐和谅解
10. We hope this matter will not affect your good opinion of us .我们希望此事不会影响您对本公司的良好印象
11. We extend our apologies for the inconvenience this matter has caused you. 我们对此事给您造成的不便深表歉意
12. It is very surprising and regrettable to us that these problems have occurred and caused you so much trouble.这些问题发生并造成贵公司莫大的麻烦，对此我们甚为惊讶，也非常抱歉
13. We regret the need for you to write to us and guarantee the safe delivery of your orders in future.非常抱歉让您写信通知我方，我们呢保证今后能为贵方安全送货。
Chapter II 社交书信
Unit 1 感谢信（Letter of Thanks）
1、Please accept my sincere appreciation for…… 请接受我对…….真挚的感谢
2、I’m truly grateful to you for……. 为了….，我真心感谢您
3、It was good /kind/thoughtful of you to…..承蒙好意/关心…..
4、Many thanks for your generous cooperation. 谢谢贵方的真诚合作
5、Of all the …..I have received. I enjoy yours the most.在我收到的所有的…..中，我最喜欢您那份儿
6、I know that….took you a great deal of precious time. 我知道……花了您不少宝贵的时间
7、I wish to express my regards to the people who prepared the party for me.我对…..深表谢意
8、Please give my regards to the people who prepared the party for me.请代表我向为我准备那次晚会的各位表示问候
9、I hope that I may be able to return your hospitality in near future.我希望在不久的将来我能报答您的热情款待
10、We do owe Mr. Wang a great “thank-you”. 对王先生，我们要深表谢意
11、I find an ordinary “thank-you” entirely inadequate to tell you how much… … 我觉得一般的”感谢”的字眼完全不足以表达我对您多么地……
12、Thank you again for your wonderful hospitality and I am looking forward to seeing you soon. 再次感谢您的盛情款待、并期待不久再见到您
Unit 2 祝贺信（Letter of Congratulation）
1、Warm congratulations on your success in passing the entrance examination to ….University. 衷心祝贺您考上了…..大学。
2、It is really good news that you obtained the full scholarship of ….. University.得知你获得了….大学的全额奖学金，这的确是个好消息
3、Please accept our sincerest congratulations on your promotion/ engagement. 请接受我们对您晋升/订婚的最衷心的祝贺
4、On the happy occasion of your company’s …..anniversary. I write to convey my hearty congratulations.在贵公司创立…..周年欢庆之际， 献上我衷心的祝福
5、Please accept our warmest congratulations on the opening of your new branch. 贵公司的分店开业，谨表祝贺
6、Congratulations on your new baby.祝贺你们喜添贵子
7、Hearty congratulations and good wishes on this milestone in your life.在你进入人生又一里程之际，谨致以衷心的祝贺和美好的祝愿
8、May you go from strength to strength for the coming years.祝您今后不断进步
9、I extend my best wishes for your success and prosperity.衷心祝愿您成功、兴旺
10、Many happy returns of the days.（生日祝词）祝您长寿/生日快乐
11、May you and yours have a joyful holiday season.祝您及全家节日快乐
12、Please accept my best and sincerest wishes for New Year. 请接受我最美好的和最真挚的新年祝愿
Unit 3 道歉信（Letter of Apology）
1. I owe you an apology for ...
我应该就......向你道歉。
2. I do apologize for having to send you this leter about ...
好抱歉不得不写信告诉你......
3. It is sentiments of profound regret that I am writing this letter of apology to you.
我怀和极为抱歉的心情写这封信请你原谅。
4. How can I apologize for missing our date yesterday ?
昨天未能赴约，我该怎么向你道歉呢？
5. I'm extremely sorry that I had to cancel our appointment yesterday.
非常抱歉取消了昨天的约会。
6. I'm very sorry indeed to have to refuse your request as it is quite beyond my power to do so. 由于此事大大超出我的能力范围，故不得不拒绝你的请求，对此我深表歉意。
7. I'm sorry to have put you to so much trouble.
很抱歉给你带来这么多麻烦。
8. I humbly beg your forgiveness for my negligence.
对本人的疏忽大意，恳请见谅。
9. I believe you will overlook this mistake, which I exceedingly regret.
我相信你会原谅这个错误，我本人对此也极为遗憾。
10. I sincerely hope the postponement of our meeting did not bring you much inconvenience. 我衷心希望见面的推迟没有给您带来太多的不便。
11. A thousand pardons, and let's meet again when you return.
千万请原谅，你回来时我们再见面吧。
12. I sincerely hope you could understand me and accept my apology.
我由衷地希望你能理解我并接受我的道歉。
13. Thank you again for your generosity.
再一次感谢您的宽宏大量。
Unit 4 慰问信( Letter of Consolation )
1. How grieved I'm to hear of your ...
听说你......，我很难过。
2. I'm writing to express my deepest consolation.
我写信表达我最深切的慰问。
3. I can't tell you how sad I was.
我无法表达我是多么伤心。
4. I'm crossing my fingers for you now in hopes that you are all safe and sound.
我在为你们祈祷，希望你们都平安健康。
5. Being much concerned about your aliment , I hasten to offer my hearty sympathy.
对你的不适，我很是担忧，特写信表示慰问。
6. We wish you a speedy recovery.
愿您早日康复。
7. We are sure it won't be long before you are back on your feet again.
我们深信你不久就会康复归来。
8. I shall be very much delighted if I can be fo any service to you.
如果能帮你做点什么，我将感到非常高兴。
9. Please let me know what I can do to help.
请告诉我能帮你做点什么。
10. I know you will be strong and brave for the sake of ...
我知道为了......，你会坚强和勇敢。
11. Please accept my sympathy and best wishes.
请接受我的慰问和最美好的祝愿。
12. Take care of yourself.
保重自己。
Unit 5 告别信( Letter of Farewell )
1. Time flees away without delay.
时光飞逝。
2. On the eve of our departure, ...
值此离别之际，.......
3. Please allow me to express my appreciation of the hospitality you showed.
请允许我对您的盛情款待表示感谢。
4. Thank you for the personal interest you have shown in our affairs.
感谢您个人对我们各方面的关心。
5. At this moment, nothing could express my feelings.
此时此刻，没有什么能够表达我的感情。
6. It's my great honor and pleasure to become your colleague.
我能成为你们的同事是我的荣幸。
7. Please convey my greetings to other colleagues.
请代我问候其他同事。
8. On behalf of all the members of the organization, I send to you our good wishes for the future. 我代表单位的所有员工，祝您好运。
9. I wish you a more prosperous and wonderful life in the future.
祝您拥有更多成功、更加精彩的生活。
10. I hope we shall keep in touch.
希望我们保持联系。
Unit 6 求职信 ( Letter of Application for a Position )
1. With reference/ In reply to your advertisement in ( newspaper ) of September 7 for a clerk, I offer myself for the post / I take the liberty of offering myself for the position.
从9月7日......报上得知贵公司招聘一位职员，我申请该职/特冒昧申请之一职务。
2. Having heard that a position of ... Is vacant in your company, I beg to offer myself as a
candidate for the same.
听说贵公司却少一名......，特申请这一职务。
3. I'm 20 years of age, and I'm anxious to settle down to office work.
本人20岁，希望能找到一份办公室工作，以便安定下来。
4. Since leaving school, I have attended typewriting and shorthand classes, and have how attained a speed of 70 and 90 words respectively.
离开学校后，我参加了打字和速记班，而今已达到打字70字，速记90字的速度。
5. My reason for leaving the present company is that I desire to improve/better myself.
我离开现在公司的原因是，我希望我个人能得到提高。
6. I have a fair knowledge of ... and I ask you to consider my qualification for the post.
我有......方面的经验，请您考虑我是否有资格担任此职。
7. Being well acquainted with office work, I could make myself generally useful, should there be any opportunity of your requiring of my services.
本人对办公室工作非常熟悉，如有机会为贵公司服务，对一般事务必能胜任愉快。
8. I enclose my curriculum vitae together with my recent photograph.
附上我的简历一份及近照一张。
9. Hoping you will give my application kind consideration.
望您能仔细考虑我的申请。
10. Should you give me a trial, I will do my utmost to afford you every satisfaction.
如有试用的机会，本人必尽力而为，以满足贵公司的要求。
11. I shall be much obliged if you will accord me an opportunity for an interview.
如果能给予我面试机会，我将不胜感激。
12. I should be glad to have a personal interview and can furnish reference if desired.
如获面试，则感幸甚，如需推荐资料，本人也可提供。
Unit 7 辞职信( Letter of Resignation )
1. It is with deep regret / great reluctance that I submit this letter of resignation, effective ... 万分遗憾/不愿地递上我的辞呈，生效与......
2. I write this letter as formal notice to terminate my engagement with your company one month from today's date.
我写这封信正式通知一个月后终止我和贵公司的雇佣关系。
3. As required by my contract, ...
根据合约上的要求，......
4. This decision is based purely on personal reasons.
这个决定纯粹是由于我个人的原因。
5. I have decided to accept a post that will give me greater possibilities for promotion and an increase in my salary.
我已决定接受有更大晋升机会并且工资更高的工作。
6. I would like to take a new challenge and I want to meet people from all walks of life.
我想接受新的挑战，并结识各行各业的人。
7. I would be very much obliged if you would kindly give me a reference letter before I leave. 如果您能在我离开之前给我一封证明书，我将不胜感激。
8. It has been my genuine pleasure to work for ...
能为......工作真的是我的荣幸。
9. I would like to express my sincere gratitude for all the help that I have received.
我想对你们的帮助表示衷心的感谢。
10. Thank you for giving me a chance to learn the valuable experience in your company. 感谢您给我机会在贵公司学习宝贵经验。
11. I wish the company continued success in all your endeavors.
我希望公司在您的努力下不断取得成功。
12. May I take this opportunity to wish you all the very best for the future.
借此机会祝愿您一切都好。
Unit 8 推荐信( Letter of Recommendation )
1. I recommend sb. without reservation for the position of ...
我毫无保留地推荐某人任 ...... 职位。
2. It is with great pleasure that I take this opportunity to give ... a recommendation.
我很荣幸有机会推荐......
3. To my knowledge, Mr./Mrs./Miss ... is ...
据我所知，...... 先生/夫人/小姐......
4. Aside from the aspect of ... , he gives me the impression that ...
除了......方面，他还给我留下......的印象。
5. When he studied in our university, he passed all the courses with either excellent or good marks.
他在我校学习期间，以优秀或良好的成绩通过了所有课程。
6. Her academic record was constantly maintained at the top level, which resulted from her devotion to study and intelligent nature.
她的学习成绩一直名了前茅，这归功与她对学习的投入和天生的聪慧
7. I have found him to be a hard-working, competent, honest, diligent, reliable ...
我发觉他是一位勤奋、有能力、诚实、肯干、可靠、......的员工。
8. Moreover, his teachers spoke highly of his creativity and devotion to his academic pursuits. 而且，他的创造力以及对学术研究的执著得到老师们的高度评价。
9. I'll be very grateful/It will be greatly appreciated if you would give sb. the above chance. 您若能给某人上述机会，我将对此表示衷心感谢。
10. I should be most grateful if you would consider my recommendation.
如果您考虑我的推荐，我将感激不尽。
11. I shall consider it a great if you will be kind enough to give her the opportunity .
如果您能给她这次机会，我将感激不尽。
12. I strongly recommend ... to you and your favorable consideration of his application will be most appreciated.
我向您强力推荐 ...... , 如您能仔细考虑他的申请，我将深表感谢。
13. Therefore, I don't hesitate to recommend ... as the right person for your consideration. 因此，我毫不犹豫地推荐 ...... 为合适人选。
Unit 9 证明信（Letter of Certification）
1. It’s my pleasure to give evidence that……我非常高兴向你们证明……
2. Identity Certificate / Birth Certificate of Physical Examination 身份证明/ 出生证明/ 体检证明
3. To whom it may concern: 致有关负责人；
4. This is to certify that ……/It is hereby certified that……兹证明…../特此证明……
5. This is a letter of intention to certify that…..对于……，我非常乐意提供证明
7. This is to certify that Mr. /Miss…..is a fulltime employee of the…..Company/University from…..to…. 兹证明…..先生/小姐从….到….为我公司/大学的正式员工。
8. This is to certify that completed four years of study at …..University and graduated on …..兹证明….在….大学完成4年学业，并于….毕业。
9. This is to certify that……has been employed in our company as …..for the past five years.兹证明….过去5年在我公司担任…..
10. My observation of ….is that …./To the best of my knowledge,……据我观察/所知，……
11. He is in good health and capable of working eight hours a day. 他身体健康，能胜任每天工作8小时的工作。
Unit 10 询问信（Letter of Inquiry）
1. May I take the liberty of asking you to…..? 我是否可以冒昧请您…….
2. Will you please greatly oblige me by…..？能否请您帮我…..
3. I’m writing to inquire about the details of….. 我写信询问….的详细信息。
4. Would you please send me details of ……? 您能给我提供….的详细信息吗？
5. I have several ……-related questions , for example: 我有一些和…..相关的问题，比如：
6. I’m writing to see if it is possible for you to provide me with information regarding……我想知道您是否能给我提供关于….的信息。
7. I would be most grateful if you could send me information regarding/ concerning…….如果你能向我提供关于….. 的信息，我将不胜感激。
8. Please call me at ……and let me know ……/Please get in touch with ……at…… 请打电话……告诉我…..和…..的联系。
9. I’ll be very grateful for any help you can give me.对于您的任何帮助我将非常感激。
10. I shall feel obliged if you will favor me with a call at your earliest convenience. 如果您能尽早给我回电话，我将非常感激，
11. Your kind help would be greatly appreciated. 非常感谢你的帮助。
12. Please favor me with an early reply. 请早日回复.
Unit 11 预定信（Letter of Reservation）
1. I would like to make a reservation. 我想预定。
2. I would like to reserve / book a twin/ double room with bath at your hotel for eight nights from June 19,2006. 我想自2006年6月19日起8晚，向你们旅馆预订一间带洗澡间的双人房。
3. Please reserve one standard room with two single beds and a shower in the name of…. 请以….的名义预定一间内有两张双人床和淋浴器的标准房。
4. I would like to book a flight to Paris on May 8, first class and round trip. 我要订一张5月8日去巴黎的头等舱往返机票。
5. Please guarantee our reservation for late arrival. 我们会晚点儿到， 请保证我们的预定。
6. Is hot water available any time? 随时都有热水供应吗？
7. I’ll take one single room on the upper level with a front view. 我要一间楼上阳面的单人房。
8. By the way, I’d like a quiet room away from the street if it is possible. 顺便说一下， 如有可能，我想要一个不临街的安静的房间。
9. If there is no room available for the above period, please inform me as I must look for another hotel. 如果在上述期间没有空房，请告知以便另寻旅馆。
10. Please send me a written confirmation of this reservation. 请给我书面的确认回复。
11. We will appreciate your early confirmation. 如能早日回复，将感激不尽。
Unit 12 邀请信及回复（Letter of Invitation & Reply ）
1. It gives me the greatest pleasure to invite you to visit this exhibition. 请邀请您参观展览是我最大的荣幸。
2. May I take this opportunity to invite you to our university to give a lecture? 我能借此机会邀请您到我校讲学吗？
3. Request the pleasure of the company of …./Request the honor of your presence. 敬请…..光临。/敬请您出席。
4. My family and I would feel honored if you could come. 如果您能来，我和家人将深感荣幸。
5. I really hope you can make it. 真的希望您能设法前来。
6. I have pleasure in accepting your invitation to dinner on ….and I will be there on time. 非常愉快地接受您的邀请，参加…..月……日的宴会，我将准时抵达。
7. Accept with pleasure the kind invitation of…. 愉快地接受…..的邀请。
8. I regret that I have another engagement on that day and will not be able to attend. 十分抱歉，我届时另有约会，故不能出席。
9. Please accept my sincere regrets for not being able to join…. 我不能参加……了，请接受我真诚的歉意。
10. Dress: As you please/ Formal. 衣着：随意/正式
11. The favor of reply requested./R.S.V.P. 敬请赐复。
12. Please send response to…. 请回复…….
13. Anticipating your reply. 期待您的回复。
14. Please confirm your participation at your earliest convenience. 是否参加，请早日告知。
Chapter III商务书信(Business Letters)
Unit 1 建立贸易关系(Establishing Business Relations)
1． As your name and address appear on Yangtze Evening Post ，we are writing to you with a desire to establish business relations with you 。（我们在《扬子晚报》上看到贵公司的名称和地址，非常希望与贵方建立贸易关系。）
2． We are enjoying an excellent reputation and we should like to offer you our service 。（本公司享有良好的信誉，愿意向贵方提供服务。）
3． Your desire to establish direct business relations with us coincides with ours 。（贵方与我们建立直接贸易关系的愿望与我方吻合。）
4． We are willing to enter into business relations with you on the basis of equality ，mutual benefit and exchanging needed goods 。（我方乐于在平等互利、互通有无的基础上与贵方建立商务关系。）
5． We are able now to execute from stock the largest orders 。（我方现在能够承接大宗订单，现货供应。）
6． We have large quantities of …in stock 。（我方可大量供应…现货。）
7．We have able to quote you very advantageous terms 。（我方可报给贵方十分优惠的条件。）
8． Our agreement with leading manufacturers enable us to supply you at the most attractive prices 。（由于我方与主要生产商达成协议，我方能以最优价格向贵方供货。）
9． We can assure you that all your orders will receive our immediate and careful attention。（我方保证对贵方所有订单予于及时、仔细的处理。）
10． We intend to provide venture capital for profitable projects 。（我们愿意为有利润的项目提供风险资金。）
11． We’d like to be the exclusive export agency for your company in northwest china 。（我们希望成为贵公司在中国西北地区的独家出口代理商。）
12． We are already pleased to serve you at any time 。/Always with pleasure at your service 。（我们乐意随时为您服务。）
Unit 2销售函(Sales Letter)
1． In the field of …，…has been considered very good for quite a long time 。（在…领域，长期以来…被认为是很好的。）
2． Competition helps increase its quality and attraction。（竞争帮助它提高了质量和吸引力。）
3． This item，superior in quality and moderate in price ，is sure to be salable in your market 。（本产品质量上乘，价格适中，在你方市场一定有销路。）
4． The high quality of our product is well known and universally acknowledged 。（我方产品的高质量已是众所周知，并得到广泛认可。）
5． Our products gain popularity from consumers at home and abroad 。（我们的产品深受国内外顾客的欢迎。）
6． We expect you to try our products and are sure that you would be pleased with …（希望贵方室友我方的产品，相信贵方对…定会感到满意。）
7． We regret that we have had no opportunity to do business with you 。（很遗憾我方与贵公司仍未有生意往来。）
8． We inform you that since price is subject to change ，please put an order before May 28if possible 。（警告贵方，由于价格可能变动，如果可能请在5月28日前订货。）
9． In order to popularize these products ，all the catalog prices are subjected to a special discount of 10% during this month 。（为了推广这些产品，本月在目录价格的基础上9折销售。）
10．Every old friend can enjoy 10% off the regular price 。（每位老客户都能享受原价9折的优惠价。）
11．We take pleasure in enclosing the latest catalog /price list of …（我方十分乐意为您（贵方）寄上我们最新的…商品目录/价格表。）
12．Enclosed is a copy of our latest catalog with price list 。（附上我们最新的产品目录和价目表。）
13．We stand ready to serve you 。（我们随时乐意为您提供服务。）
Unit 3询盘函(Inquiry Letter)
1． When replying ，please state terms of payment and discounts you allow 。（回复时，请说明付款方式及允许的折扣。）
2． Provided quality and price are satisfactory ，there are prospects of good sales here 。（若质量和价格适宜，（贵方的产品）在这里会有较好的销量。）
3． Before placing a firm order ，we should be glad if you would send us your products on 15 days’ approval 。（在正式下订单之前，如果贵方同意给我们15天的试用期，我们将会感到很高兴。）
4．Any of the items unsold at the end of the period and which we decide not to keep as stock ，would be returned at our expense 。（在此期限结束时，任何未销出而我们又不准备库存的产品将退还给你们，退货费用由我们负担。）
5． I’d like to place an order for some tea with you 。（我想从贵公司订购一些茶叶。）
6． If you supply goods of the type and quality required ，we may place regular orders for large quantities 。（如贵方提供型号、质量与要求相符的货物，我方将考虑定期大量订货。）
7． Please telex your offer for 3000 gross Jialu Dental Cream 。（请电传3000罗嘉璐牙膏的报价。（一罗等于12打或144只。）
8．We are interested in this product。 Please quote us immediately 。（本公司对这一产品很感兴趣。请速报价。）
9．Please send me your current illustrated catalog and a price list 。（请贵方寄一份最新的附图产品目录和价目表来。）
10．We shall be pleased if you send us the lowest quotations for the following …（如果贵方能就下列…向我方报最低价，我方将不胜感激。）
11．We ask you to make every effort to quote at competitive prices in order to secure our business 。（为了保证我们的交易，请尽量给出具有竞争力的报价。）
12．Please let us know the most favorable quotation /the lowest price for the relevant goods 。（请告知相关产品的最优/低价格。）
13．Please inform us what special offer you can make us for …（请告知我方对于…贵方能给予多少特价优惠。）
Unit 4报盘函(Offer Letter)
1, In reply to your letter of...,we enclose our latest price list for...就贵方….月….日的来信，我方随信寄上….的最新价目表
2，We now have great pleasure in sending you a copy of our latest illustrated catalog and comprehensive price list.很荣幸的寄上我们最新的附图产品目录以及全面的价格表。
3，We thank for your letter asking for a quotation for...We are pleased to make the following offer.感谢贵方要求对。。进行报价的来函。我方十分乐意进行如 下报价。
4, As recently the goods are in extremely short supply /As we have no goods in stock, we regret being unable to offer. But we'll keep in mind your requirement and shall contact you once it is available.因近期货源紧张、由于目前无货，很抱谦不能报盘。但我方会留心贵方的要求，一旦有货，将立即联系贵方。
5，We feel sure that you will find that they compare very favorably with those quoted by other suppliers.我们坚信，与其他供货商的报价相比，我们的价格比较优惠。
6. Our offer was based on reasonable profit, not on wild speculations.我们的报价以合理利润为依据，不是漫天要价。
7, This offer is based on an expanding market and is competitive.此报盘着眼于扩大销路而且很有竞争性。
8，We expect payment by L\C payable within 60 days of sight and will allow you a cash discount of 5 % if you are able to make payment within two months of invoice date.
我们采取的付款方式是60天可付即期信用证,如果贵公司能在发票规定日期两个月内付款,我方将提供5%的现金折扣.
9. We’ll effect delivery within two weeks after receipt of your order.
收到贵公司的定单后,敝公司将在两周内发货。
10.，we promise that any order you place with us will be processed promptly
我们永诺将及时处理贵方的任何订单
11，we hope these terms are satisfactory and look forward to your order
希望上述条件会令贵方满意，并期望订货。
12，We sincerely hope this will be the beginning of a long and pleasant business association. We shall do our best to make it so.
我们衷心希望这将是我们长期愉快合作的开始，并将尽力使之成为现实。
13，We look forward to the opportunity of being of service to you .我们期待为您服务。
Unit 5订购函(Order Letter)
1. Thank you for your quotation of 25 August together with samples.感谢您8月25日的报价与随函寄来的样品。
2. We accept the trading terms you've quoted and enclose our official order No...我方接受贵方
所报的交易条件，并附上我方第。。。号正式订单
3. We find both the quality and the pattern satisfactory and would like to place an order.我们对产品的质量和样式都满意，想要订购
4. We wish to place with you a repeat order for 20 tons of apples.我们想再向贵方订购20吨苹果
5. We are prepared to give your products a trial.我方准备试用贵方产品
6. Our usual terms of payment are cash on delivery/by L/C payable within 90 days of sight.我方通常的付款方式是货到付款/90天可付即期信用证
7. We reserve the right of refusal of delivery and cancellation of the order after this date.我方保留此日期后拒绝送货物和取消订单的权利
8. The items ordered above should be shipped C.O.D.to this address :...请将以上订购的产品装运（货到付款）至以下地址：。。。
9. All the items mentioned above are urgently required by our customers.please arrange shipment of this order as early as possible.我方顾客急需以上产品。请尽早安排所定货物的装运
10. The ordered goods are in urgent need and your prompt delivery will be appreciated.急切需要所定货物，如蒙迅速交货，不胜感激。
11. Please see to it that your goods meet our requirement.请务必保证贵方货物符合我方要求
12. This is a trial order.if the goods sell well,we'll place/give further orders.这是试订购。如果销售情况良好，我方将继续订购。
13. We hope we can find a good market for these goods and place further orders with you in the future.我们希望贵方产品能有好的市场，将来继续订购贵方产品。
Unit 6投诉与索赔 (Complaints & Claims)
1、We thank you for promptness in delivering 。。。we ordered on July 21
感谢贵方将我方七月日订购的。。。准时送达
2、Unfortunately，I find there is something wrong with
不幸的是，我发现…有问题
3、At your prices ,I expect top quality
以你们的价格，我期望的是顶级质量
4、The quality of this consignment is far from being satisfactory
交付的货物的质量远不能令人满意
5、Although I found it an unpleasant task，I feel that I must bring to your attention a problem I’m having with you 虽然这不是一件愉快的事，但我认为必须告知贵方我在使用贵方的….时遇到的问题
6、I regret to inform you that when the ……dispatched by your company were opened ，the following articles were found to be imperfect我抱歉的通知您，贵公司发来的..被打开后，发现系列物品有问题
7、Needless to say ，the delay in delivery has put us to great inconvenience
不用说，延误送货给我们带来极大地不便
8，We have duly received the goods of your shipment ，but unfortunately they are not in accordance with the sample 。我方已按时收到贵方发运的货物。然而不幸的是他们与样品不符
9、We regret to inform you that your last shipment is not up to your usual standard ;one of the cases of your delivery arrived in a badly damaged condition 我们遗憾的通知您，贵公司上次交付的货物未达到你们平常的标准；运来的箱子中有一箱到达时已严重破损
10、We cannot use such damaged pieces。We hope you will pack the goods of our next order more carefully我方无法使用已坏的货物，希望你方能较仔细的包装我们下次的订货
11、We shall be glad if you will look into the matter at once and let us know the reason for delay 如果对方立即调查此事，并告诉我方延误的原因，我方将十分高兴
12、Therefore ，it’s required that your firm take this responsibility to solve the said claim problem 因此，我们要求贵公司负责解决上述索赔问题
13、We are looking forward to your settlement at an early date
希望贵方早日解决这一问题
Unit 7理赔与拒绝(Adjustments & Refusals)
1. We have read carefully your letter of complaint on the discrepancy of goods with the original sample.我们已仔细阅读您抱怨本公司货样不符的信件
2. If it is found that...,we are willing to take all the responsibilities.如发现，我们愿意承担一切责任
3. We have looked into the matter and find that your claim is perfectly justified.经调查发现贵方索赔完全有理
4. The compensation should not exceed...,otherwise this case will be submitted to arbitration.赔偿金额不能超过。。。，否则将提交仲裁
5. We have shipped the replacement goods and we trust that this will insure your satisfaction.我们已运出更换品，相信能使您满意
6. We certainly agree to the special allowance of 10% discount on the invoiced cost which you suggest。我方当然同意贵方建议，依照发票金额给予10%的折扣
7. It's hard to account for such an error, and the only excuse i can offer is that...对于这一失误我难以解释，唯一课提供的理由是……
8. We will do our best to prevent any reoccurrence of this sort of error.我们会尽量避免此类失误再次发生。
9. We would like to ask you for patience and understanding as we work to solve your problem.希望在我方竭力解决问题起见能得到贵方的忍耐和谅解
10. We hope this matter will not affect your good opinion of us .我们希望此事不会影响您对本公司的良好印象
11. We extend our apologies for the inconvenience this matter has caused you. 我们对此事给您造成的不便深表歉意
12. It is very surprising and regrettable to us that these problems have occurred and caused you so much trouble.这些问题发生并造成贵公司莫大的麻烦，对此我们甚为惊讶，也非常抱歉
13. We regret the need for you to write to us and guarantee the safe delivery of your orders in future.非常抱歉让您写信通知我方，我们呢保证今后能为贵方安全送货。