销售人员面试需知
一．
二. appearance – (外表)
要求面试时女生一定要化淡妆,衣着整洁)
三. interview shall be in English .( please practise the English before interview as the below questions ) usually questions during interview .( the below underline question is very important) 面试时首先用英语,因此,将以下问题用英语提前准备好.常见的问题如下,面试官将会从下面众多问题中抽选部分问题来询问,因此请都准备好
你的工作经历?你必须要说明自己有一年的销售经历,并讲明是卖的什么东西? 什么东西?请解释你对该产品的了解
are the characteristics of an excellent sales person? 作为一个优秀销售人有哪些特性？（answer: In general , the client need the good character person , smiling , smart , helpful to others not selfish , team work ., willing to service the client, having service mind , never angry with the clients , be cool ） (答：总的来说客人需要的是一个好脾气的服务员，从不对客人发脾气，要随时保持微笑，机灵，要勇于帮助他人，具有团队精神，遇事沉着冷静，具有销售产品丰富的知识，具有良好的服务意识，不要太自我)
A. Understanding the client’s need （知道客人的需求）
B. Understanding your product （了解自己所卖产品特点）
C. Convincing the client to buy （有能力说 服客人购买产品）
D. Pushing to selling in good manner （拥有良好的销售技巧和方法）
E. Have good service attitude (拥有良好的服务态度，包括热情、微笑、耐心等)
回答要点：Basic requirements : Smile, Greet, investigate needs, meet needs via helpful advice and professionalism, prompt and efficient service throughout, if required offer
alternatives, thank the customer and give a sincere parting comment. （基本要求：微笑，问候，需求调查，通过有益的建议和职业素质满足客户需求，始终及时高效的服务，如果顾客的需求是可选择的，那应首先感谢顾客，同时给予顾客真诚而职业的意见）
6.
1. 化妆品品牌：Dior（迪奥） CK.Channel （香柰尔） GUERLAIN (娇兰)
YSL Lacome(兰寇) Estte laurder (雅思兰黛) CLINIQUE倩碧
LOREAL欧莱雅 GIVENCHY纪凡希 MAX FACTOR 蜜丝佛陀
2. 箱包品牌： Gucci(古奇) Prada C Burberry LV Fendi
3. 服装品牌：Armani（阿玛尼） Pieer Cardan（皮尔卡丹） Zara
Verssca（范思哲） UZ Nike Banana Repubic GAP CD
Yalentino（瓦伦蒂诺） Guess CK
4. 鞋子品牌： Fregamo Adidas（阿迪达斯） Fuma（彪马） Nike 耐克
5. 太阳镜高档品牌：芬迪、CK。
8.
回答要点：Totally understand the characteristics of goods, and aiming. Listen to the customers, to respect the choice of guests; to tell customers the true value of the Goods.
充分了解所销售商品的特点和面向人群；倾听客人的要求，尊重客人的选择；告诉顾客该商品的真正价值。 (也可参考4，5题) 何处理？
回答要点： cool off , relax , calm myself , try to satisfy his or her requirement.
10. How can you handle the customers’ complain? （如何处理顾客的抱怨？）
回答要点：A complaining customer is an opportunity to improve your service not only for them, but for all future customers. Apologize, if we really have some mistake.
11.完了你如何处理？
如果在同一时间你面临很多客人，你该怎么办？
（答：首先保持冷静，然后请求主管和其他同事帮忙接待）( answer is to cool down myself ,
13、What problems would you image working with a multinational team? And how to deal （与不同国籍人事组成的团队一起工作是要面对的问题或难题）
回答要点：Different culture background, Hard to communicate with one language,
Focus on the same target, trust your colleague, be responsibility in your own area.
14、Do you like sales? What about your feeling when sale something to others （你喜欢销售
吗？当你卖东西给别人是你是什么感觉）
请根据自己实际情况回答
15、If you could not achieve your sales target, are you ready to attend a training program to
improve your skills or you will feel shy to ask?
(无法完成工作目标时，是否能接受培训课程，或者你羞于说出？)
回答要点: 面对新颖的商品，我可能无法完成销售目标，我愿意接受培训课程来提高销售技巧，这对公司和我本人是个双赢的选择。
When I sale novel goods, maybe I can’t achieve the target, but I like to accept some
training program to improve your sales skill, that’s good for me and my company.
16.When have you ever had to refuse the request of a customer? 你曾经什么拒绝
过客人的要求？- How did you do this and how did they feel?你是怎么处理这些问题的？客人的感受又是什么？(按自己理解回答)
17. What if customer ome to your store and try and did not make buy anything? （如果客人来店里不买商品怎么办）
回答要点：Madam, it's ok if you did not find anything suitable at this moment. However, the new design or our promotion will be on next week or month. Thank you very much for your support anyway and we hope to see you soon. Wonderful day, Madam!
18 、 why you want to be sales person / Why you want to go to work in our company (为什么想成为一个销售人员 / 为什么想到我公司工作)
请根据自己的实际情况和对该公司的理解回答
19、Make a sample to sell XX(I am client, I want to buy a XX,show me your sales skill) 角色模拟，面试官将扮演顾客，你将扮演销售人员，尝试卖一样东西给他。
Good morning madam.
How may I help you?
By the way, these are our latest design and the promotions that we are currently having... Please let me know if I can assist you in any way....my pleasure.
Thank you madam and hope to see you again. Have a wonderful /nice day!
销售人员工作职责
权力和责任制订的决定：
主要职责：
3. 确保所有商品被精确标价，维持摆放区按照摆放及推销人员的所显示摆放的商品一样并不断补充卖
9. 通过参加培训、阅读说明书、产品公告以及从商品之广告推销人员处获得信息保持现代的产品知
14. 确保现金和信用卡的销售正确并且轮班结束后将其寄存到现金办公室。任何异常都应在值班结束前
17. 确保重要的商品和事件转交到下一个班次。
Ensure stock and matters of importance are endorsed to the incoming shift
说明：以上问题是根据以往外方面试整理的，一般一次面试大概会涉及到2-3个关于销售的问题，不一定都会问到。
销售人员面试需知
一．
二. appearance – (外表)
要求面试时女生一定要化淡妆,衣着整洁)
三. interview shall be in English .( please practise the English before interview as the below questions ) usually questions during interview .( the below underline question is very important) 面试时首先用英语,因此,将以下问题用英语提前准备好.常见的问题如下,面试官将会从下面众多问题中抽选部分问题来询问,因此请都准备好
你的工作经历?你必须要说明自己有一年的销售经历,并讲明是卖的什么东西? 什么东西?请解释你对该产品的了解
are the characteristics of an excellent sales person? 作为一个优秀销售人有哪些特性？（answer: In general , the client need the good character person , smiling , smart , helpful to others not selfish , team work ., willing to service the client, having service mind , never angry with the clients , be cool ） (答：总的来说客人需要的是一个好脾气的服务员，从不对客人发脾气，要随时保持微笑，机灵，要勇于帮助他人，具有团队精神，遇事沉着冷静，具有销售产品丰富的知识，具有良好的服务意识，不要太自我)
A. Understanding the client’s need （知道客人的需求）
B. Understanding your product （了解自己所卖产品特点）
C. Convincing the client to buy （有能力说 服客人购买产品）
D. Pushing to selling in good manner （拥有良好的销售技巧和方法）
E. Have good service attitude (拥有良好的服务态度，包括热情、微笑、耐心等)
回答要点：Basic requirements : Smile, Greet, investigate needs, meet needs via helpful advice and professionalism, prompt and efficient service throughout, if required offer
alternatives, thank the customer and give a sincere parting comment. （基本要求：微笑，问候，需求调查，通过有益的建议和职业素质满足客户需求，始终及时高效的服务，如果顾客的需求是可选择的，那应首先感谢顾客，同时给予顾客真诚而职业的意见）
6.
1. 化妆品品牌：Dior（迪奥） CK.Channel （香柰尔） GUERLAIN (娇兰)
YSL Lacome(兰寇) Estte laurder (雅思兰黛) CLINIQUE倩碧
LOREAL欧莱雅 GIVENCHY纪凡希 MAX FACTOR 蜜丝佛陀
2. 箱包品牌： Gucci(古奇) Prada C Burberry LV Fendi
3. 服装品牌：Armani（阿玛尼） Pieer Cardan（皮尔卡丹） Zara
Verssca（范思哲） UZ Nike Banana Repubic GAP CD
Yalentino（瓦伦蒂诺） Guess CK
4. 鞋子品牌： Fregamo Adidas（阿迪达斯） Fuma（彪马） Nike 耐克
5. 太阳镜高档品牌：芬迪、CK。
8.
回答要点：Totally understand the characteristics of goods, and aiming. Listen to the customers, to respect the choice of guests; to tell customers the true value of the Goods.
充分了解所销售商品的特点和面向人群；倾听客人的要求，尊重客人的选择；告诉顾客该商品的真正价值。 (也可参考4，5题) 何处理？
回答要点： cool off , relax , calm myself , try to satisfy his or her requirement.
10. How can you handle the customers’ complain? （如何处理顾客的抱怨？）
回答要点：A complaining customer is an opportunity to improve your service not only for them, but for all future customers. Apologize, if we really have some mistake.
11.完了你如何处理？
如果在同一时间你面临很多客人，你该怎么办？
（答：首先保持冷静，然后请求主管和其他同事帮忙接待）( answer is to cool down myself ,
13、What problems would you image working with a multinational team? And how to deal （与不同国籍人事组成的团队一起工作是要面对的问题或难题）
回答要点：Different culture background, Hard to communicate with one language,
Focus on the same target, trust your colleague, be responsibility in your own area.
14、Do you like sales? What about your feeling when sale something to others （你喜欢销售
吗？当你卖东西给别人是你是什么感觉）
请根据自己实际情况回答
15、If you could not achieve your sales target, are you ready to attend a training program to
improve your skills or you will feel shy to ask?
(无法完成工作目标时，是否能接受培训课程，或者你羞于说出？)
回答要点: 面对新颖的商品，我可能无法完成销售目标，我愿意接受培训课程来提高销售技巧，这对公司和我本人是个双赢的选择。
When I sale novel goods, maybe I can’t achieve the target, but I like to accept some
training program to improve your sales skill, that’s good for me and my company.
16.When have you ever had to refuse the request of a customer? 你曾经什么拒绝
过客人的要求？- How did you do this and how did they feel?你是怎么处理这些问题的？客人的感受又是什么？(按自己理解回答)
17. What if customer ome to your store and try and did not make buy anything? （如果客人来店里不买商品怎么办）
回答要点：Madam, it's ok if you did not find anything suitable at this moment. However, the new design or our promotion will be on next week or month. Thank you very much for your support anyway and we hope to see you soon. Wonderful day, Madam!
18 、 why you want to be sales person / Why you want to go to work in our company (为什么想成为一个销售人员 / 为什么想到我公司工作)
请根据自己的实际情况和对该公司的理解回答
19、Make a sample to sell XX(I am client, I want to buy a XX,show me your sales skill) 角色模拟，面试官将扮演顾客，你将扮演销售人员，尝试卖一样东西给他。
Good morning madam.
How may I help you?
By the way, these are our latest design and the promotions that we are currently having... Please let me know if I can assist you in any way....my pleasure.
Thank you madam and hope to see you again. Have a wonderful /nice day!
销售人员工作职责
权力和责任制订的决定：
主要职责：
3. 确保所有商品被精确标价，维持摆放区按照摆放及推销人员的所显示摆放的商品一样并不断补充卖
9. 通过参加培训、阅读说明书、产品公告以及从商品之广告推销人员处获得信息保持现代的产品知
14. 确保现金和信用卡的销售正确并且轮班结束后将其寄存到现金办公室。任何异常都应在值班结束前
17. 确保重要的商品和事件转交到下一个班次。
Ensure stock and matters of importance are endorsed to the incoming shift
说明：以上问题是根据以往外方面试整理的，一般一次面试大概会涉及到2-3个关于销售的问题，不一定都会问到。