Enquiry & Reply 询盘和回复
Necessary requirements and contents: 询盘和回盘邮件的要求
1. You should answer promptly when you get an enquiry. 得到询盘后迅速回复
2. Begin the reply by repeating the date of the enquiry. 重复一下收到询盘的日期，以避免买家混淆。
3. If the person who makes the enquiry has been recommended by someone, you should express your appreciation to the people. 如果这个买家是别人推荐的，应该表示你的感激。
4. Give a full answer to the enquiry. 回答所有询盘中提出的事项。
5. If you cannot do as requested, try to offer a substitute. 如果你回答不了，给一个替代的回盘。
Enquiry询盘：
Useful Sentences:
1. Could you give us some idea about your price? 可以提供你们的价格要求吗？
2. Do you offer FOB or CIF? 你是给FOB还是CIF价格？
3. How long does your offer remain valid/firm/open? 你们的回盘的有效期是多长时间？
4. Will you let us know what your terms of payment are? 可以告诉我们你们要求的付款方式吗？
5. Please make us an offer within this month since we have made an inquiry for your products.
请在这个月之内回盘，因为我们已经对你们的产品做出了报盘。
6. Please send us your best offer by email stating payment terms and time of shipment.
请通过邮件说明你们需要的付款方式和出货时间。
7. Full information as to prices, quality, quantity available and other relative particulars would be appreciated. 如果你们可以提供完整的信息，比如说价格，质量，数量和其他相关的特殊要求的话，我们将不胜感激。
How to reply a Inquiry
Contents of letter(必须的内容)：
1.Express your appreciation 表示感激
2.providing the information that the prospective client needs 提供潜在客户需要的信息
3.Recommend other products : 推荐其他的产品
4.Self-introduction： 自我介绍
5.State your wish： 表示我所期望的
How to write a reply letter
1. Thanking the Potential Customer for His/her Interest: 感谢潜在客户对你们产品的兴趣
1).Thank you for your letter of ... (date) inquiring /asking for information/ about...
谢谢你。。。号的邮件，对我们的产品兴趣。
2). we would like to thank you for your letter of ... (date) inquiring /asking for information/ about...
我们非常感谢你。。。号的邮件，对我们的产品感兴趣。
2. Providing Requested Materials：提供客户所要求的资料
1). we are pleased to enclose...
2). Enclosed you will find...
3). we enclose...
4).Please find the information below…
3. Providing Additional Information：提供额外的信息
1). we would also like to inform you...
2). regarding your question about...
3). in answer to your question (inquiry) about...
4. Closing a Letter Hoping for Future Business：用以后希望可以合作的期望结尾
We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).
5. Signature (full) 签名(把公司和自己的联系方式写全)
邮件模板
Dear Sirs
Re: Our babywear and children’s styles.
We were very glad to receive your letter of 15 March, in which you enquired about （可以用其他的产品代替）. 2. We were pleased to know that we had been recommended to you by The Kid’s (迅速回复&表示感激)
We are enclosing our catalogue and the price lists.are sure you will find that we use only the best quality materials for our products. The high standard of workmanship will appeal to both your domestic buyers and international buyers.
We also produce a wide range of other garments and accessories, such as, handbags and gloves. They are fully illustrated in our catalogue and are of the same high quality as our babywear.
We are a well-established company and reliable leader in sweaters and accessories products. Because of our size, we are able to offer extremely competitive prices. If your order exceeds US$ 6,000 we are prepared to offer you an additional discount of 3%, which, we believe, will make our products impossible to resist.
（以上是回复客户询盘的内容，一 一对应。）
We hope you will find the above information useful. Please feel free to contact us again if you have any further questions.
We look forward to receiving an order from you soon. （以上是表现我们的希望）
B.RGDS
ABC garments and accessories co.ltd.
Useful Phrases （有用的短语）：
Be glad to do sth. 很高兴做…… / Enquire about 需要…… / Be recommended to 通过……推荐
Enclose our catalogue 附上我们的目录 / The price list 价格表 / Send sb. Samples 寄样品给某人 The best quality materials 最好的原料 / The high standard of workmanship 高标准的工艺
Appeal to 呼吁，符合，打动，有吸引力 / Domestic buyers and international buyers 国内和国际买家
A wide range of 范围广泛的 / Be of the same quality 相同的质量 /A well-established company 一家完善的公司 Competitive prices 有竞争力的价格 / Be prepared to do sth. 准备好做…… / Feel free to do sth.随意做……
Enquiry & Reply 询盘和回复
Necessary requirements and contents: 询盘和回盘邮件的要求
1. You should answer promptly when you get an enquiry. 得到询盘后迅速回复
2. Begin the reply by repeating the date of the enquiry. 重复一下收到询盘的日期，以避免买家混淆。
3. If the person who makes the enquiry has been recommended by someone, you should express your appreciation to the people. 如果这个买家是别人推荐的，应该表示你的感激。
4. Give a full answer to the enquiry. 回答所有询盘中提出的事项。
5. If you cannot do as requested, try to offer a substitute. 如果你回答不了，给一个替代的回盘。
Enquiry询盘：
Useful Sentences:
1. Could you give us some idea about your price? 可以提供你们的价格要求吗？
2. Do you offer FOB or CIF? 你是给FOB还是CIF价格？
3. How long does your offer remain valid/firm/open? 你们的回盘的有效期是多长时间？
4. Will you let us know what your terms of payment are? 可以告诉我们你们要求的付款方式吗？
5. Please make us an offer within this month since we have made an inquiry for your products.
请在这个月之内回盘，因为我们已经对你们的产品做出了报盘。
6. Please send us your best offer by email stating payment terms and time of shipment.
请通过邮件说明你们需要的付款方式和出货时间。
7. Full information as to prices, quality, quantity available and other relative particulars would be appreciated. 如果你们可以提供完整的信息，比如说价格，质量，数量和其他相关的特殊要求的话，我们将不胜感激。
How to reply a Inquiry
Contents of letter(必须的内容)：
1.Express your appreciation 表示感激
2.providing the information that the prospective client needs 提供潜在客户需要的信息
3.Recommend other products : 推荐其他的产品
4.Self-introduction： 自我介绍
5.State your wish： 表示我所期望的
How to write a reply letter
1. Thanking the Potential Customer for His/her Interest: 感谢潜在客户对你们产品的兴趣
1).Thank you for your letter of ... (date) inquiring /asking for information/ about...
谢谢你。。。号的邮件，对我们的产品兴趣。
2). we would like to thank you for your letter of ... (date) inquiring /asking for information/ about...
我们非常感谢你。。。号的邮件，对我们的产品感兴趣。
2. Providing Requested Materials：提供客户所要求的资料
1). we are pleased to enclose...
2). Enclosed you will find...
3). we enclose...
4).Please find the information below…
3. Providing Additional Information：提供额外的信息
1). we would also like to inform you...
2). regarding your question about...
3). in answer to your question (inquiry) about...
4. Closing a Letter Hoping for Future Business：用以后希望可以合作的期望结尾
We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).
5. Signature (full) 签名(把公司和自己的联系方式写全)
邮件模板
Dear Sirs
Re: Our babywear and children’s styles.
We were very glad to receive your letter of 15 March, in which you enquired about （可以用其他的产品代替）. 2. We were pleased to know that we had been recommended to you by The Kid’s (迅速回复&表示感激)
We are enclosing our catalogue and the price lists.are sure you will find that we use only the best quality materials for our products. The high standard of workmanship will appeal to both your domestic buyers and international buyers.
We also produce a wide range of other garments and accessories, such as, handbags and gloves. They are fully illustrated in our catalogue and are of the same high quality as our babywear.
We are a well-established company and reliable leader in sweaters and accessories products. Because of our size, we are able to offer extremely competitive prices. If your order exceeds US$ 6,000 we are prepared to offer you an additional discount of 3%, which, we believe, will make our products impossible to resist.
（以上是回复客户询盘的内容，一 一对应。）
We hope you will find the above information useful. Please feel free to contact us again if you have any further questions.
We look forward to receiving an order from you soon. （以上是表现我们的希望）
B.RGDS
ABC garments and accessories co.ltd.
Useful Phrases （有用的短语）：
Be glad to do sth. 很高兴做…… / Enquire about 需要…… / Be recommended to 通过……推荐
Enclose our catalogue 附上我们的目录 / The price list 价格表 / Send sb. Samples 寄样品给某人 The best quality materials 最好的原料 / The high standard of workmanship 高标准的工艺
Appeal to 呼吁，符合，打动，有吸引力 / Domestic buyers and international buyers 国内和国际买家
A wide range of 范围广泛的 / Be of the same quality 相同的质量 /A well-established company 一家完善的公司 Competitive prices 有竞争力的价格 / Be prepared to do sth. 准备好做…… / Feel free to do sth.随意做……